Mission

Building a more loving and caring community through service.

Values Statement

We, people of faith, called by our traditions to compassion have created an organization where we gather in mutual respect, dialogue and cooperative action to provide a connection between communities of faith and the community at large.

Our unique human services agency has over 350 employees currently providing business, employee assistance, child care, job search assistance, and community support to people in 13 locations throughout Houston and the surrounding counties. We pride ourselves in our work culture and team-building philosophy.

Interfaith Culture

Interfaith of the Woodlands is dedicated to making a difference in our community. To assist us in achieving our mission, we have created a work culture for our employees that embraces diversity and inclusiveness, upholds quality and accountability, is collaborative, innovative, caring and fun! We offer competitive benefits and pride ourselves in our team-building philosophy.

Location:                        Interfaith Central Office
Job Posting Date:      December 3, 2021
Closing Date:               Until Filled
Job Title:                        Director of Human Resources
Hours:                             Full-time
Description: Under the direction of the President & CEO, provide overall strategic HR leadership to the company, including all divisions. Oversee the development implementation of human resources policies and procedures, including recruitment, selection, retention, legal compliance, employee benefits, employee relations, employment practices, employee communications and trainings. As a member of the Senior Leadership Team, the HR Director will provide leadership and management to the HR Department and support the entire organization.

Major Functions/Accountabilities:

Ensure Company Compliance
• Guide management and employee actions by researching, developing, writing, and updating policies, procedures, methods, and guidelines; communicating and enforcing organization values
• Serve as an internal consultant to company management team, supervisors and employees on personnel issues
• Remain current with changes in human resource and employment law
• Conduct Supervisor HR training sessions
• Maintain and update Personnel Handbooks on an annual basis
• Maintain and update Human Resource Procedures
• Consult with legal counsel as appropriate, and/or as directed by the President & CEO on personal matters
• Maintains in depth knowledge of legal requirement related to day to day management of employees, reducing legal risk and ensuring regulatory compliance

Coordinate Employee Relations Activities
• Partnering with leadership to development and implement changes in organizational structure including identifying impact and assisting in the communication, as needed
• Provides coaching and consulting with management on issues affecting employee engagement, performance, and development, helping to determine root causes and recommend appropriate strategies
• Manages and resolves complex employee relations issues. Conducts effective, thorough and objective investigations
• Coach, counsel and guide managers before the execution of employee disciplinary actions
• Advise management regarding all employee terminations; oversee all aspects of employee terminations
• Conduct exit interviews to determine reasons behind separation
• Respond to unemployment claims and represent Company at TWC hearings

Administer Benefit Programs
• Oversee the administration of employee benefit programs including medical, dental, life, supplemental life, COBRA, voluntary short and long term disability, FMLA, retirement plan, 403(b) voluntary tax shelter annuity, Flexible Spending Account, Section 125 Plan, Worker’s Compensation, Personal Time Off (PTO) and sick leave
• Ensure plans are administered in accordance with federal and state regulations and plan provisions are followed

Performance Evaluations/Salary Administration
• Work with Directors and Managers to distribute, monitor and ensure Employee Performance Evaluations are completed in a timely manner
• Update, monitor and maintain eligible salary adjustments based on annual performance evaluation
• Insure that compensation programs are consistent, yet flexible throughout the organization
• Participate in and update salary survey information to ensure compensation is fair and competitive
• Create and/or update job descriptions as necessary

Team Management
• Manage a team of two HR Professionals and all HR-related tasks and workload associated with responsibilities of the department
Other Related Duties as Required and Assigned
• Participate and maintain membership in Society for Human Resources Management
• Serve as Plan Administrator for Company Retirement Plans

Experience and Qualifications:
• Bachelor’s degree (or Higher) in Business or Human Resources
• Minimum of five years of HR related experience
• 2 years of HR Management and/or HR Director experience (preferred)
• Experience in administration of benefits and compensation programs and other Human Resources programs
• In-depth knowledge of employment laws and practices with understanding of EEO laws, affirmative action and conflict resolution
• Ability to negotiate conflict and maintain constructive working relationships with people at all levels of an organization (both inside and outside the company)
• Excellent analytical and problem solving skills
• Ability to manage time and effectively prioritize numerous projects at one time
• Strong interpersonal communication and relationship-building skills
• Effective oral and written communication
• Excellent computer skills in a Microsoft Windows environment

Compensation: Based on background and experience

Location:                                Interfaith Child Development Center
Job Posting Date:               January 7, 2022
Job Title:                                Lead Teacher – 3 Year Olds
Hours:                                     Full-time (M-F 7:30 to 3:30)

 

Description:

Responsible for teaching, caring for, and supervising children. Writing and implementing lesson plans, communicating with parents, attending all staff meetings and other school events, and other duties as assigned by the Director.

  • Attend to and supervisor children at all times
  • Plan and implement daily activities and weekly lesson plans that align with the curriculum for the class in accordance with the policies and philosophy of ICDC
  • Prepare the learning environment for the classroom and coordinate during planning or via email with other teachers on the team for the implementation of the classroom curriculum
  • Prepare assessments twice a year for children, based on goals and guidelines for assigned age group
  • Works with Director and Assistant Director on better ways to gear the program to the needs of individual children with concerns for their interests, backgrounds, cultural diversity, individual style and pace of learning
  • Provides weekly parent letters
  • Keep supplies organized for lesson plans, order supplies on time and within the budget assigned to the classroom
  • Responsible for ordered arrangement, appearance, décor and learning environment of the classroom, hallway bulletin boards in keeping with the curriculum theme
  • Attend staff meetings, events in the school, meet the teacher, open house, and any other major activities in the school
  • Share housekeeping responsibilities
  • Display strong and deep knowledge of subject matter content
  • Provide 30 hours of professional development each year
  • Working knowledge of procedures regarding emergencies and discipline
  • Have knowledge of Minimum Standards by State of Texas
  • Maintain a professional attitude and loyalty to ICDC and Interfaith of The Woodlands at all times
  • Perform other duties as assigned by the Director

Qualifications:
Lead teacher experience preferred, minimum age 18, and high school graduate, excellent interpersonal skills, nurturing disposition.    Requires a flexible individual who enjoys working with children.

 Compensation:                      Based on background and experience

Location:                                Interfaith Child Development Center
Job Posting Date:               January 7, 2022
Job Title:                               Nurse
Hours:                                    Part-Time 

Description:
To administer medication when needed, assess illnesses, maintain clinic and children medical files, and communicate with parents concerning their child’s health issues.  Provide administrative support for interfaith teachers, Front Office Staff, and the Director.

  • Provides assessment of sick and/or injured children and staff members
  • Administers medication to children as needed
  • Create and maintain files for students in compliance with state licensing regarding medication and health, keeps Procare up to date including all immunization and allergy records
  • Aware of attendance and sickness of students
  • Create and distribute health checks and files accordingly as per State regulations
  • Writes monthly article for Newsletter
  • Attend staff meetings, office meetings, and school wide events
  • Assist with car lines and helps with front office as needed
  • Answers emails and replies within 24 hours
  • Available to close the school 1 day a week if needed
  • Keeps track of all hearing and vision and coordinates visits with the Director or Assistant Director
  • Checks on fire, evacuation and weather drills
  • Provides training to new hires on emergency procedure and health and safety
  • Other duties as assigned by the Director

Qualifications:
Nursing experience required, pediatric nursing preferred.  Intermediate to advanced computer skills.

 

Compensation:                      Based on background and experience

Location:                                 Interfaith Child Development Center
Job Posting Date:                August 20, 2021
Job Title:                                 Substitute Teachers
Hours:                                     Mornings Positions & Afternoons 2:30 –
6:00 available

Description:                         

  • Provide childcare for various age groups (18 months to PreKindergarten)
  • Excellent child/staff ratios
  • Organized curriculum
  • Pleasant surroundings

Qualifications:
Prior childcare experience helpful, minimum age 18, high school graduate, excellent interpersonal skills. Requires a flexible individual who enjoys working with children.

Compensation:                      Based on background and experience

Location:                                Interfaith Child Development Center
Job Posting Date:               August 20, 2021
Job Title:                               Assistant Teacher
Hours:                                    Part-time & Full-Time Shifts  

Description:

Responsible for supervising, and caring for preschoolers, assist in planning and implementing the daily program under the direction of the Lead Teacher. Supervise the class when left in charge, communicating with parents, attending all staff meetings and other school events, and other duties as assigned by the Director.
* Attend and supervise children at all times
* Assist in planning and implementing daily activities that follow the curriculum under the direction of the lead teacher
* Assist in planning and preparing the learning environment, setting up centers an preparing needed materials and supplies
* Familiarize yourself with emergency and evacuation routes and procedures
* Assume and equal share of the housekeeping responsibilities
* Assume responsibility during major school cleaning times, sanitize toys, washing toys, closets etc.
* Assume lead responsibilities when lead is absent by following lesson plans, and daily class schedule under the supervision of the Director
* Keep open communication with all members of the team at all times via email or verbal
* Provide 30 hours of professional development from the date of hire (and 24 additional for new employees before start working) per year
* Have working knowledge of procedures regarding emergencies and discipline, as other procedures outlined in the ICDC Operation Policies
* Attend parent’s club and school sponsored events if possible
* Attend staff meetings and in service days
* Have working knowledge of State of Texas Licensing Minimum Standards
* Treat each child, family and staff member with dignity and respect
* Maintain a professional attitude and loyalty to ICDC and Interfaith of The Woodlands at all times
* Perform other duties as assigned by the Director and classroom teacher

Qualifications:
Preschool teaching experience preferred, minimum age 18, high school graduate, excellent interpersonal skills. Nurturing disposition, requires a flexible individual who is loving, caring, and able to maintain a professional attitude at all times, enjoys working with children.

Compensation:                      Based on background and experience

Location:                                Interfaith Community Clinic
Job Posting Date:               November 19, 2021
Job Title:                               Bilingual Medical Assistant
Hours:                                    Part-time 

Description:

Coordinates overall medical program and services.
Primary Duties

  • Telephone triage as needed
  • Perform pre and post clinic duties
  • Room patients; with vital signs, medication and allergy history, brief reason for current visit, update medical history as appropriate
  • Administer medications as per physician orders, including oral, IM and subcutaneous injections and nebulized medications
  • Perform routine testing; including but not limited to EKG, urinalysis, pregnancy tests, rapid strep screes and other CLIA waived testing as per physician orders
  • Ensure smooth flow of patients
  • Access patient lab and x-ray reports via hospital EMR system
  • Process prescription refill request per clinic protocol
  • Notify patients of test results per clinic protocol
  • Maintain emergency medical cart, including completion of monthly checklist
  • Stock and maintain exam room supplies
  • Complete weekly and monthly clinic duties
  • Provide instruction for Health Education Classes
  • Perform first desk duties on assigned days
  • Other duties as assigned

Qualifications:
H.S. graduate; completion of accredited medical assisting course.  Current BCLS.  1-2 years medical office experience must be knowledgeable of HIPPA and OSHA requirements, Bilingual in English/Spanish helpful.  Proficient in the use of computerized charting, eClinicalWorks preferred.  Flexible with the ability to multi-task.

 

Compensation:                      Based on background and experience

Location:                                 Customer Support Center
Job Posting Date:                 December 10, 2021
Job Title:                                 Data Analyst
Hours:                                      Full-Time

Description:
The Data Analyst will report to the Financial Aid Support Center Manager and work with the management team to design and maintain effective reporting a, analyses and presentation of performance data.  The successful candidate will be able to listen to business needs and create systems to identify and track business trends across multiple systems and put them all together.  The Data Analyst will provide regular performance and production information in detailed format for internal review and analysis and in dashboard form for stakeholder review and overview.

Responsibilities

  • Acquires and presents data from all collected data sources
  • Designs and schedules reports in Chronicall, Crystal Reports and additional proprietary software
  • Develops and implements data analyses, data collection systems and other strategies that optimize statistical efficiency and quality
  • Works with management team and board staff to develop and implement automated quality control plans
  • Monitors performance and quality control plans to identify areas for improvement and reports exceptions
  • Develops measurement plans and dashboards, monitors metrics
  • Collaborates with management team on ad-hoc analysis to uncover root cause of trends to help predict future resource needs
  • Responds to management requests to extract data, design and produce reports

Required Skills

  • Expertise with SQL queries and Crystal Reports Designer
  • Proven work experience as a data analyst
  • Strong analytical skills with the ability to collect, organize, analyze and disseminate significant amounts of information with attention to detail and accuracy
  • Knowledge of statistics and experience using statistical packages for analyzing datasets
  • Experience with the following preferred: Excel, Crystal Reports, Crystal Dashboard, MSSAQL, SSRS, Chronicall, DocuWare and Relational Database Management Systems
  • Professional certification: “MCSA: SQL” would be a plus
  • Excellent written, verbal skills and math skills

Qualifications: BS in Mathematics, Computer Science, Information Management or Statistics. Equivalent experience in addition to relevant certifications may be used in lieu of degree.

Compensation:  Based on background and experience

Location:                     Customer Support Center
Job Posting Date:      August 20, 2021
Closing Date:              Until Filled
Job Title:                      Financial Aid Support Specialist
Hours:                           Full-Time (10:00am-7:00pm shift with rotating Saturdays 8:00am-12:00pm)

Description:

Provides superior service to customers seeking assistance with training and/or childcare in a fast paced, multi-functional call center environment.  Counsels customers via telephone regarding career planning and educational options, and helps customers obtain financial assistance and services in order to find a job. Assists customers with applications and required documents for financial assistance with childcare needs.  Data entry & communication with internal/external customers (residents, Financial Aid Payment Office, approved schools, Workforce Solutions employees, etc.).  Interactions are high volume via phone and/or other virtual communication methods.

Qualifications:

Bachelor’s degree preferred or high school diploma and 5 yrs relevant work experience.  Min. 2 yrs exp in a call center environment.  Superior customer service skills & commitment to timely resolution of customer issues.  Ability to perform under pressure & meet deadlines.  Strong organizational and time management skills with ability to manage multiple projects.  Self-starter with ability to work independently with minimal supervision and collaboratively within a team environment.  Strong problem solving skill. Excellent verbal, written and interpersonal skills.  Bilingual (Spanish) preferred.

Compensation:

Based on background and experience

Location:                                 Bay City Career Office
Job Posting Date:                 December 23, 2021

Job Title:                                 Recruiter
Hours:                                      Full-Time– Supporting Bay City and Wharton Areas

Description:

Works with employers and Workforce Solutions system to pre-screen and refer qualified candidates to fill job openings.  Assesses employers’ needs and follows up to ensure those needs are met.  Takes job posting information from the employer and sends it to the central order taking unit for data entry into WorkInTexas.com.  Provides quality customer service to employers and refers qualified candidates.  Follows up regularly to determine whether we are meeting employer’s expectations and makes adjustments.  Maintains job postings in WorkInTexas and communicates employer feedback to career office staff.  Updates WorkInTexas.com matching applications.  Communicates employer requests throughout the Workforce Solutions system.

Qualifications:                          

BA or BS in Business, Marketing, Human Resources, Psychology or related field OR High School or GED and 5 years Business or Business customer service.  One or more yrs recruiting experience preferred.  Ability to communicate effectively both orally and in writing, works well on teams (flexible, congenial and adaptable), proficient in Microsoft Windows and Office, familiar with and able to use computers, able to learn new software, self-motivated and self-directed, organized, able to work in a high-volume, fast-paced working environment, results oriented.

Compensation: Based on background and experience

Location:                                 Bay City Career Office
Job Posting Date:                 December 3, 2021

Job Title:                                 Service Coordinator
Hours:                                      Full-Time

Description:

The Service Coordinator is the link between the visitor and service by fulfilling the requested need or connecting the visitor with other staff who will be able to further provide service.

Responsibilities:

  • Welcomes customers to Workforce Solutions; determines the best way to serve them based on their needs
  • Delivers prompt service in a timely, friendly, and consistent manner
  • Serves as an advocate for the customer in accessing the needed service
  • Exhibits knowledge when providing information about service, jobs, labor market information, office resources, community resources and use of resources, material and equipment
  • Shares current local labor market information
  • Critiques resumes and provides suggestions to individuals
  • Assist customers in completing applications for service
  • Supports customers in setting up meetings with other Workforce Solutions staff
  • Effectively help customers use equipment such as fax, copier, scanner, and computer
  • Assist with setting up email accounts and passwords for use in sending resumes, using WorkinTexas, My TX Careers, other search engines, applying online for jobs
  • Assist customers patiently with problems, complaints – remain courteous when dealing with difficult and angry customers
  • Ability to multitask and effectively handles situations where multiple customers want attention at the same time
  • Makes referrals to jobs and community resources

Qualifications:                          

H.S. or GED & 2 yrs. College preferred OR H.S. or GED & 2 yrs. customer service.  Has intermediate to advanced computer skills and able to provide instruction or guidance in computer operations & can provide technical assistance in software programs.

Compensation: Based on background and experience

Location:                                Data Management Office – Conroe
Job Posting Date:               
November 12, 2021|
Job Title:                                Program Tracking Specialist
Hours:                                      Full-Time

Description:
Handles the tracking of electronic records and activities allowing other staff to concentrate on providing the best services possible to customers.  Understands, reviews and monitors the Management Information Systems used in job matching, recruitment, data entry and customer requirements.  Verifies continuing customer eligibility, data enters work applications and customer attendance and creates new customer records.

Qualifications:
Two years college preferred & 2 yrs exp in a data management environment. Knowledge & understanding of MIS.  Strong data entry and Excel skills & proficiency in Microsoft Office; familiar with and able to use computers and learn new software. Detail oriented, works well with internal customers & possesses excellent communication and analytical skills.

Compensation: Based on background and experience

Location:                                 Cypress Career Office
Job Posting Date:                 October 1, 2021

Job Title:                                 Career Advisor
Hours:                                      Full-Time

Description:

Helps residents get a job, keep a job or get a better job.  She/he provides professional advice to customers who want job search guidance, career advice or placement.  They will work to evaluate a customer’s background, training, and education to help develop realistic career goals.

  • Manages customers in their career exploration
  • Collaborate to establish short and long-term employment and career goals
  • Advocates for the customer and provides other resources and contacts, when Workforce Solutions cannot meet the customer’s needs
  • Leverage external and system resources to achieve the most effective outcomes
  • Provide ongoing communication to ensure customer’s needs are met and maintain contact with the individual to coach and support, recognize benchmarks, and achieve goals
  • Helps customer’s access other services and resources they may want or need, including Workforce Solutions’ financial aid
  • Provide professional employment-related counseling and advice about local labor market information, career exploration tools, resources, and job search
  • Facilitate career events, presentations, and workshops associated with resume writing, interviewing skills, networking, and industry research

Qualifications:

Bachelor’s Degree OR 6 months experience and transferrable skills may be substituted for each 15 hours of college credit up to two years OR four years of experience working at Workforce Solutions ad a recommendation from current supervisor.  Ability to listen to customers, analyze expressed need, suggest solutions, and an action plan.  Provides exceptional customer service by understanding what the customer want and suggesting viable options.  Strong interpersonal communication skills.  Proficient in Microsoft Windowns and Office Suites.  Works well in teams. Able to read, understand, and apply policies and procedures.  Able to effectively prioritize tasks, manage time, and stay organized.

Compensation: Based on background and experience

Location:                                 Cypress Career Office
Job Posting Date:                 October 1, 2021

Job Title:                                 Service Coordinator
Hours:                                      Full-Time

Description:

The Service Coordinator is the link between the visitor and service by fulfilling the requested need or connecting the visitor with other staff who will be able to further provide service.

Responsibilities:

  • Welcomes customers to Workforce Solutions; determines the best way to serve them based on their needs
  • Delivers prompt service in a timely, friendly, and consistent manner
  • Serves as an advocate for the customer in accessing the needed service
  • Exhibits knowledge when providing information about service, jobs, labor market information, office resources, community resources and use of resources, material and equipment
  • Shares current local labor market information
  • Critiques resumes and provides suggestions to individuals
  • Assist customers in completing applications for service
  • Supports customers in setting up meetings with other Workforce Solutions staff
  • Effectively help customers use equipment such as fax, copier, scanner, and computer
  • Assist with setting up email accounts and passwords for use in sending resumes, using WorkinTexas, My TX Careers, other search engines, applying online for jobs
  • Assist customers patiently with problems, complaints – remain courteous when dealing with difficult and angry customers
  • Ability to multitask and effectively handles situations where multiple customers want attention at the same time
  • Makes referrals to jobs and community resources

Qualifications:                          

H.S. or GED & 2 yrs. College preferred OR H.S. or GED & 2 yrs. customer service.  Has intermediate to advanced computer skills and able to provide instruction or guidance in computer operations & can provide technical assistance in software programs.

Compensation: Based on background and experience

Location:                                Conroe Career Office
Job Posting Date:                 December 23, 2021

Job Title:                                 Monitor
Hours:                                      Full-Time

Description:

The Monitor will report to the Quality Assurance Manager and will be responsible for monitoring and preparing compliance reports.

  • Assist in development of monitoring materials and guides for internal monitoring
  • Conduct monitoring of both hard copy file and electronic file records
  • Monitor work quality, integrity of information, customer service and compliance
  • Monitor office compliance with The Workforce Solutions Standards and Guidelines
  • Provide written reports of findings
  • Conduct follow-up to monitoring for corrections and improvement
  • Provide technical assistance as needed

Qualifications:                          

Three (3) years relevant experience.  Excellent technical and communication skills.  Knowledge of all relevant computer data systems including TWIST, TWC, HHSC, CCSD, FAMS, WorkInTexas.com. Proficient in Microsoft Word and Excel.  Knowledge of local and State policies related to workforce development programs.

Compensation: Based on background and experience

Location:                                 Humble Career Office
Job Posting Date:                 October 1, 2021

Job Title:                                 Career Advisor
Hours:                                      Full-Time

Description:

Helps residents get a job, keep a job or get a better job.  She/he provides professional advice to customers who want job search guidance, career advice or placement.  They will work to evaluate a customer’s background, training, and education to help develop realistic career goals.

  • Manages customers in their career exploration
  • Collaborate to establish short and long-term employment and career goals
  • Advocates for the customer and provides other resources and contacts, when Workforce Solutions cannot meet the customer’s needs
  • Leverage external and system resources to achieve the most effective outcomes
  • Provide ongoing communication to ensure customer’s needs are met and maintain contact with the individual to coach and support, recognize benchmarks, and achieve goals
  • Helps customer’s access other services and resources they may want or need, including Workforce Solutions’ financial aid
  • Provide professional employment-related counseling and advice about local labor market information, career exploration tools, resources, and job search
  • Facilitate career events, presentations, and workshops associated with resume writing, interviewing skills, networking, and industry research

Qualifications:                          

Bachelor’s Degree OR 6 months experience and transferrable skills may be substituted for each 15 hours of college credit up to two years OR four years of experience working at Workforce Solutions ad a recommendation from current supervisor.  Ability to listen to customers, analyze expressed need, suggest solutions, and an action plan.  Provides exceptional customer service by understanding what the customer want and suggesting viable options.  Strong interpersonal communication skills.  Proficient in Microsoft Windowns and Office Suites.  Works well in teams. Able to read, understand, and apply policies and procedures.  Able to effectively prioritize tasks, manage time, and stay organized.

Compensation: Based on background and experience

Location:                                 Humble Career Office
Job Posting Date:                 October 1, 2021

Job Title:                                 Service Coordinator
Hours:                                      Full-Time

Description:

The Service Coordinator is the link between the visitor and service by fulfilling the requested need or connecting the visitor with other staff who will be able to further provide service.

Responsibilities:

  • Welcomes customers to Workforce Solutions; determines the best way to serve them based on their needs
  • Delivers prompt service in a timely, friendly, and consistent manner
  • Serves as an advocate for the customer in accessing the needed service
  • Exhibits knowledge when providing information about service, jobs, labor market information, office resources, community resources and use of resources, material and equipment
  • Shares current local labor market information
  • Critiques resumes and provides suggestions to individuals
  • Assist customers in completing applications for service
  • Supports customers in setting up meetings with other Workforce Solutions staff
  • Effectively help customers use equipment such as fax, copier, scanner, and computer
  • Assist with setting up email accounts and passwords for use in sending resumes, using WorkinTexas, My TX Careers, other search engines, applying online for jobs
  • Assist customers patiently with problems, complaints – remain courteous when dealing with difficult and angry customers
  • Ability to multitask and effectively handles situations where multiple customers want attention at the same time
  • Makes referrals to jobs and community resources

Qualifications:                          

H.S. or GED & 2 yrs. College preferred OR H.S. or GED & 2 yrs. customer service.  Has intermediate to advanced computer skills and able to provide instruction or guidance in computer operations & can provide technical assistance in software programs.

Compensation: Based on background and experience

Location:                                 Huntsville Career Office
Job Posting Date:                 December 3, 2021

Job Title:                                 Service Coordinator
Hours:                                      Full-Time

Description:

The Service Coordinator is the link between the visitor and service by fulfilling the requested need or connecting the visitor with other staff who will be able to further provide service.

Responsibilities:

  • Welcomes customers to Workforce Solutions; determines the best way to serve them based on their needs
  • Delivers prompt service in a timely, friendly, and consistent manner
  • Serves as an advocate for the customer in accessing the needed service
  • Exhibits knowledge when providing information about service, jobs, labor market information, office resources, community resources and use of resources, material and equipment
  • Shares current local labor market information
  • Critiques resumes and provides suggestions to individuals
  • Assist customers in completing applications for service
  • Supports customers in setting up meetings with other Workforce Solutions staff
  • Effectively help customers use equipment such as fax, copier, scanner, and computer
  • Assist with setting up email accounts and passwords for use in sending resumes, using WorkinTexas, My TX Careers, other search engines, applying online for jobs
  • Assist customers patiently with problems, complaints – remain courteous when dealing with difficult and angry customers
  • Ability to multitask and effectively handles situations where multiple customers want attention at the same time
  • Makes referrals to jobs and community resources

Qualifications:                          

H.S. or GED & 2 yrs. College preferred OR H.S. or GED & 2 yrs. customer service.  Has intermediate to advanced computer skills and able to provide instruction or guidance in computer operations & can provide technical assistance in software programs.

Compensation: Based on background and experience

Location:                                 Katy Career Office
Job Posting Date:                 January 7, 2022

Job Title:                                 Navigator
Hours:                                      Full-Time

Description:
Navigators help staff provide quality access to job-search assistance that increases employment opportunities for people with disabilities, people experiencing homelessness, and other assigned groups with recognized barriers.  Navigators are responsible for ensuring staff are properly equipped to help these customers get a job, keep a job, or get a better job through Career Office services and/or linkages with other community organizations.  Navigators also develop resources and collaborate with employers, either individually or through the Employers Services Division, to facilitate job placements for customers with disabilities and other recognized barriers.  Navigators are expected to deliver effective presentations to the Workforce Solutions system and community organizations.

  • Deliver training at assigned locations in public and private organizations throughout the 13 counties serviced by Workforce Solutions
  • Provide or facilitate trainings to Employer Service and Career Office staff
  • Utilize professionally printed copies of approved seminar materials
  • Maintain knowledge of current labor-market trends and employer hiring practices
  • Develop customized presentations under the direction of the Regional Team Supervisor
  • Request feedback from participants using approved evaluation forms
  • Conduct outreach to and develop linkages with community service organizations
  • Engage in job-development activities with area employers, as appropriate
  • Attend Regional Team meetings
  • Contribute as a blogger on Workforce Solutions’ Blogforce
  • Coordinate and participate in special project assignments
  • Cross-train in and act as backup for all team roles

Qualifications:
Bachelor’s degree and/or 5 yrs. experience in training or public speaking preferred.  Relevant experience may be substituted for education.  Knowledge of the workplace, jobs, and requirements for entry into those jobs.  Proven facilitation and problem-solving skills; able to analyze needs and use good judgement in suggesting solutions or next steps.  Works well in teams and with diverse groups from all ages and educational backgrounds.  Able to communicate at a business level both verbally and in writing.  Intermediate to advanced computer skills, including knowledge of Microsoft Outlook, Word and PowerPoint; able to learn new software as needed.  Must be flexible, adaptable, and available to work some nights and weekends.

Compensation: Based on background and experience

Location:                                 Missouri City Career Office
Job Posting Date:                 January 7, 2022

Job Title:                                 Supervisor
Hours:                                      Full-Time

Description:

Works as a partner with the manager to oversee office staff and to make sure that the office’s activities align with Workforce Solutions mission.  Leads, coaches, mentors and monitors staff to ensure they are properly trained in Workforce Solutions policies and procedures and carry out assigned work.  Responsible for meeting office performance goals. Creates an office environment in which staff are focused on individualized and quality customer service.

Qualifications:
Bachelor’s Degree preferred and a minimum of 2 years of experience in the work place, or 4 years of management experience, or 2 years of experience at Workforce Solutions with good performance reviews and a recommendation from his/her current supervisor.  Ability to perform under pressure & meet deadlines.  Strong organizational and time management skills with ability to manage multiple projects.  Self-starter with ability to collaboratively work well in teams as well as independently with minimal supervision. Self-motivated and self-directed.  Strong problem solving skill. Excellent verbal, written and interpersonal skills.  Results-oriented.

Compensation: Based on background and experience

Location:                                 Missouri City Career Office
Job Posting Date:                 December 23, 2021

Job Title:                                 Counselor-Work Based Learning
Hours:                                      Full-Time

Description:
The Counselor recruits and provides services to young adults.  He/She has direct or indirect relationships with the office manager, other office supervisors, and line staff who report to other supervisors.  The counselor also works cooperatively with any Recruiters, Business Consultants or Employer Service Regional Managers located in the office as well as staff from the Texas Veteran’s Commission and other organizations offering staff service through the career office.

Responsibilities:

  • Responsible for recruiting prospective young adults to enroll in    Workforce Solutions services
  • Managing case files of young adults enrolled in work based learning services
  • Communicate feedback to career offices staff regarding young adult  performance
  • Supports a positive work environment
  • Responsible for work based learning service delivery
  • Actively participates in networking opportunities with outside sources to increase young adult recruitment efforts
  • May serve on workgroups and manage special projects and assignments
  • Monitor and review work based learning services
  • Develop positions and work sites for work based learning positions
  • Coordinates intake events, career days, recruitment events, and job fairs for opportunities to identify young adults
    • Conduct young adult work based learning job matching
    • Develop monitoring schedule
    • Facilitate on site supervisor training and young adult soft skills training
    • Monitor young adults enrolled in work based learning
    • Supervise weekly collection of young adult time sheets
    • Monitor young adult time and attendance data entry
    • Product weekly and monthly reports

Qualifications:

  • Bachelor’s degree preferred
  • 6 months experience as a Human Resources Recruiter, or other Human Resources professional may be substituted for each 15 hours of college credit up to two years, or 1 year of experience at Workforce Solutions with good performance reviews and a recommendation from his/her current supervisor
  • Knowledge and understanding of the labor market and jobs
  • Able to generate, interpret and analyze reports
  • Ability to work well in teams and independently; Able to work with resident customers and other staff
  • Ability to communicate orally and in writing at a professional level
  • Proficient in Microsoft Windows and Office; familiar with and able to use computers; able to learn new software
  • Self-motivated and self-directed
  • Results-oriented

Compensation: Based on background and experience

Location:                                 Missouri City Career Office
Job Posting Date:                 October 1, 2021

Job Title:                                 Career Advisor
Hours:                                      Full-Time

Description:

Helps residents get a job, keep a job or get a better job.  She/he provides professional advice to customers who want job search guidance, career advice or placement.  They will work to evaluate a customer’s background, training, and education to help develop realistic career goals.

  • Manages customers in their career exploration
  • Collaborate to establish short and long-term employment and career goals
  • Advocates for the customer and provides other resources and contacts, when Workforce Solutions cannot meet the customer’s needs
  • Leverage external and system resources to achieve the most effective outcomes
  • Provide ongoing communication to ensure customer’s needs are met and maintain contact with the individual to coach and support, recognize benchmarks, and achieve goals
  • Helps customer’s access other services and resources they may want or need, including Workforce Solutions’ financial aid
  • Provide professional employment-related counseling and advice about local labor market information, career exploration tools, resources, and job search
  • Facilitate career events, presentations, and workshops associated with resume writing, interviewing skills, networking, and industry research

Qualifications:

Bachelor’s Degree OR 6 months experience and transferrable skills may be substituted for each 15 hours of college credit up to two years OR four years of experience working at Workforce Solutions ad a recommendation from current supervisor.  Ability to listen to customers, analyze expressed need, suggest solutions, and an action plan.  Provides exceptional customer service by understanding what the customer want and suggesting viable options.  Strong interpersonal communication skills.  Proficient in Microsoft Windowns and Office Suites.  Works well in teams. Able to read, understand, and apply policies and procedures.  Able to effectively prioritize tasks, manage time, and stay organized.

Compensation: Based on background and experience

Location:                                 Waller Career Office
Job Posting Date:                 December 23, 2021

Job Title:                                 Office Manager
Hours:                                      Full-Time

Description:

  • An experienced human resources professional who creates and maintains a positive work environment that allows career office staff to be successful in providing quality service for residents.  Plans, organizes and leads the office operation so that staff knows what is expected of them and have adequate resources to do good work.Management Responsibilities – Clearly communicates expectations and priorities to office staff.  Delegates and reviews status of on-going work to assure expectations are being met.  Communicates throughout every level of Workforce Solutions system – Resident Service Division and Employment Services Division office staff, administrative staff, Board staff, and other managers.  Directly supervises and evaluates the performance of office supervisors.  Understands and implements the franchise requirements – Mission, Core values, Standards and Guides.  Is creative and flexible in the use of resources to meet the needs of all Workforce Solutions customers.  Serves on work groups and manages special projects.  Ensures that company and contract policies and procedures are followed.  Is responsible for meeting contract performance goals.  Manages office budget and assures Workforce Solutions facility is safe and that all systems work.  Arranges for needed repairs.  Coordinates work activities with other offices to improve services to customers.Human Resource Responsibilities – Identifies internal staffing needs and conducts interviews, makes hiring and termination recommendations.  Evaluates and recommends personnel actions.  Oversees coaching and on-the-job training of new employees or arranges for training of personnel.With Resident Customers – Uses good judgment in resolving customer complaints.  Responsible for accurate determination of eligibility and award of Workforce Solution financial aid.With Employment Services Division –Answers questions from Employer Services staff, supervisors and managers.  Communicates with Employer Services management and staff to coordinate a response to employers’ workforce needs.  Fosters a productive working relationship with Employer Services Division management through flexibility, adaptability, and congeniality to find solutions for employers.  Represents The Workforce Solutions in the community at meetings, conferences, and seminars or on boards, panels and committees.Data and Monetary Responsibilities and Safekeeping – Ensures timely and accurate data entry.  Maintains and assures confidentiality of all customer files.   Responsible for safekeeping of all cash substitutes.

Qualifications: Bachelor’s degree and a minimum of 2 yrs exp in the work place OR substitute 2 yrs of management exp for each year of college OR five years of experience at the Workforce Solutions – at least some of that in a supervisory role.    Knowledge of labor market, ability to identify and solve problems and analyze reports.  Proficient in Microsoft Office.  Ability to communicate orally and in writing at a professional level.  Public speaking experience.  Able to effectively present information to the public. Flexible & creative in the use of resources to meet changing customer demands.  Self-motivated, self-directed and results oriented.

Compensation: Based on background and experience

Location:                                 Willowbrook Career Office
Job Posting Date:                 December 23, 2021

Job Title:                                 Service Coordinator
Hours:                                      Full-Time

Description:

The Service Coordinator is the link between the visitor and service by fulfilling the requested need or connecting the visitor with other staff who will be able to further provide service.

Responsibilities:

  • Welcomes customers to Workforce Solutions; determines the best way to serve them based on their needs
  • Delivers prompt service in a timely, friendly, and consistent manner
  • Serves as an advocate for the customer in accessing the needed service
  • Exhibits knowledge when providing information about service, jobs, labor market information, office resources, community resources and use of resources, material and equipment
  • Shares current local labor market information
  • Critiques resumes and provides suggestions to individuals
  • Assist customers in completing applications for service
  • Supports customers in setting up meetings with other Workforce Solutions staff
  • Effectively help customers use equipment such as fax, copier, scanner, and computer
  • Assist with setting up email accounts and passwords for use in sending resumes, using WorkinTexas, My TX Careers, other search engines, applying online for jobs
  • Assist customers patiently with problems, complaints – remain courteous when dealing with difficult and angry customers
  • Ability to multitask and effectively handles situations where multiple customers want attention at the same time
  • Makes referrals to jobs and community resources

Qualifications:                          

H.S. or GED & 2 yrs. College preferred OR H.S. or GED & 2 yrs. customer service.  Has intermediate to advanced computer skills and able to provide instruction or guidance in computer operations & can provide technical assistance in software programs.

Compensation: Based on background and experience

Location:                                 Willowbrook Career Office
Job Posting Date:                 December 23, 2021

Job Title:                                 Career Advisor
Hours:                                      Full-Time

Description:

Helps residents get a job, keep a job or get a better job.  She/he provides professional advice to customers who want job search guidance, career advice or placement.  They will work to evaluate a customer’s background, training, and education to help develop realistic career goals.

  • Manages customers in their career exploration
  • Collaborate to establish short and long-term employment and career goals
  • Advocates for the customer and provides other resources and contacts, when Workforce Solutions cannot meet the customer’s needs
  • Leverage external and system resources to achieve the most effective outcomes
  • Provide ongoing communication to ensure customer’s needs are met and maintain contact with the individual to coach and support, recognize benchmarks, and achieve goals
  • Helps customer’s access other services and resources they may want or need, including Workforce Solutions’ financial aid
  • Provide professional employment-related counseling and advice about local labor market information, career exploration tools, resources, and job search
  • Facilitate career events, presentations, and workshops associated with resume writing, interviewing skills, networking, and industry research

Qualifications:

Bachelor’s Degree OR 6 months experience and transferrable skills may be substituted for each 15 hours of college credit up to two years OR four years of experience working at Workforce Solutions ad a recommendation from current supervisor.  Ability to listen to customers, analyze expressed need, suggest solutions, and an action plan.  Provides exceptional customer service by understanding what the customer want and suggesting viable options.  Strong interpersonal communication skills.  Proficient in Microsoft Windowns and Office Suites.  Works well in teams. Able to read, understand, and apply policies and procedures.  Able to effectively prioritize tasks, manage time, and stay organized.

Compensation: Based on background and experience

SUBMIT YOUR RESUME

To apply for a position with Interfaith, interested applicants may email a cover letter(specifying desired position and location) and resume to:

Email to: recruiting@woodlandsinterfaith.org

To be eligible to apply for a posted position, you must meet the minimum hiring specifications for the position, be capable of performing the essential functions of the job, be an employee in good standing in terms of your overall work record, and generally have been in your current position more than six months.

For Workforce Solutions applicants – Contact Iraisha Griggs, 346.341.7390 

For Interfaith of The Woodlands applicants – 281-367-1230

 

Interfaith of The Woodlands is an equal opportunity employer. Auxiliary aids and services available upon request to individuals with disabilities. (please request reasonable accommodations a minimum of two business days in advance)

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