Mission

Building a more loving and caring community through service.

Values Statement

We, people of faith, called by our traditions to compassion have created an organization where we gather in mutual respect, dialogue and cooperative action to provide a connection between communities of faith and the community at large.

Our unique human services agency has over 350 employees currently providing business, employee assistance, child care, job search assistance, and community support to people in 13 locations throughout Houston and the surrounding counties. We pride ourselves in our work culture and team-building philosophy.

Interfaith Culture

Interfaith of the Woodlands is dedicated to making a difference in our community. To assist us in achieving our mission, we have created a work culture for our employees that embraces diversity and inclusiveness, upholds quality and accountability, is collaborative, innovative, caring and fun! We offer competitive benefits and pride ourselves in our team-building philosophy.

Location:                                Interfaith of The Woodlands
Job Posting Date:                 July 30, 2021
Job Title:                               Senior Accountant
Hours:                                     Full time exempt

Description:

Record daily cash receipts and miscellaneous deposits for various departments
Process semi-monthly payroll through 3rdparty payroll service
Record and reconcile payroll/taxes/403b/benefits and FSA transactions each pay period
Record monthly interest, investment activity and bank transfers
Record month-end journal entries
Reconcile general ledger accounts as required
Prepare monthly financial reports for reimbursements to funding agencies
Maintain fixed asset/depreciation; reconcile to inventory maintained by facilities department
Prepare monthly bank reconciliations
Prepare and submit monthly sales tax returns for resale shop
Reconcile quarterly payroll tax returns; facilitate filing of 5500s
Assist Accounting Manager and/or CFO in special projects as necessary

                                                     Qualifications:

Bachelor’s degree in Accounting preferred; 2-5 years relevant experience and proficient computer skills. Must be able to stand, walk, sit, stoop, kneel, crouch, and lift.

Compensation:  Based on background and experience

Location:                                Interfaith of The Woodlands
Job Posting Date:                May 6, 2021
Job Title:                                Development Coordinator – Foundation Relations & Data Management
Hours:                                     Full time

Description:
Works with the Development Team on the planning and execution of fundraising endeavors including foundation relations, data management and donor stewardship for Interfaith of The Woodlands and Interfaith Community Clinic.

Foundation Relations

  • Manages the preparation and submission of funding proposals and reports in a timely fashion, ensuring enough lead-time is given to other staff contributing to the proposal
  • Responsible for all administrative duties related to grants, including securing all necessary approvals, signatures, attachments, and documentation
  • Identify and qualify foundation and corporate prospects; perform continual research for new grant opportunities in order to write proposals that match interests
  • Maintain accurate records in database, including grant/prospect tracking and follow-up

Data Management and Donor Stewardship

  • Oversee the Data Management Process ensuring accurate policies and procedures for gift processing, data entry and analytical reporting are in place
  • Create and manage all online giving portals
  • Lead team members in best practices for data entry and integrity
  • Contribute to regular gift entry and acknowledgement activities
  • Run regular activity reports
  • Review lists and reports to identify data integrity issues
  • Prepare distribution lists for printed and digital correspondence
  • Assist in the identification of donor trends
  • Serve as point person for guest registration and sponsorship fulfillment for all events
  • Assist with related projects as assigned
  • Maybe assigned different or additional duties from time to time

Qualifications:

Bachelor’s degree required.  3-5 yrs. exp. in a non-profit development office setting.  Demonstrated experience with funding requests and database management.  Persuasive writing, strong organizational and verbal skills required and the ability to interact effectively with the public.  Proficient knowledge of Microsoft Office Suite and relational databases.  Ability to discern and protect privileged information, and ability to work independently, managing multiple tasks in a fast paced environment.  Extreme attention to detail.

Compensation:  Based on background and experience

Location:                                Interfaith of The Woodlands
Job Posting Date:                July 9, 2021
Job Title:                               Business Development Associate – Publication
Sales

Hours:                                     Full time/Commissions

Description:
Business Development Associate offers digital and print advertising opportunities offered by the Interfaith Publications Department by collecting accurate listing information for all businesses within assigned territory and build relationships with advertisers by promoting Interfaith’s mission to build a more loving and caring community through service. The Publications Team is focused on meeting the advertising and marketing needs of businesses in The Woodlands and surrounding areas.

Primary Duties:

· Manage print and digital advertising options in Interfaith of The Woodlands Community & Business Directory, Website, and the Directory app.

· Prospect and secure new advertising partners via phone, face-to-face cold calling, and networking

· Strengthen relationships and renew existing accounts

· Assist advertising partners in ad layout and proofing

· Insure that all ads have been proofed and approved

· Deliver publication to participating advertising partners

· Participate in networking and community events

Qualifications:
Qualifications: College degree preferred and minimum of 2 years experience. Experience in print and digital advertising sales preferred, but not required. Strong verbal/written communication and presentation skills. Ability to manage deadlines. Must be experienced with data base of clients that will be provided. Must be organized, detail oriented and able to work in a team environment. Must be able to work independently, as this position requires cold calling and face-to-face sales presentations to potential ad partners

Compensation:  Based on background and experience

Location:                                Interfaith of The Woodlands
Job Posting Date:                August 20, 2021
Job Title:                                Sales Associate
Hours:                                     Part-time

Description:

As a Sales Associate for Interfaith Hand Me Up Shop (HMUS) resale store, your position is vital to delivering an outstanding customer service experience.  The Sales associate is part of a sales team and works with volunteers as part of that team, supporting a customer centric, fun, engaging and collaborative shopping experience.  Always demonstrating outstanding customer service and selling skills.  The Sales associate helps keep the selling floor stocked with proper assortment and ready for daily business, while maintaining the selling floor and fitting rooms by keeping a clean, neat and ready to shop environment for all HMUS visitors.

 

  • Provide excellent customer services to customers, clients, and donors, greeting, listening and asking questions to determine customer’s needs, then give options and advice on meeting those needs
  • Ensure that fitting rooms are ready for customers by promptly clearing our merchandise and returning it to the proper area of the sales floor
  • Support Interfaith in creating a positive working environment for staff, volunteers and customers by demonstrating a professional attitude with sincerity and enthusiasm reflecting Interfaith’s mission
  • Maintaining sales floor presentations, including basic housekeeping and restocking areas as needed
  • Follow directive for daily plan with management and staff required to operate and maintain the Hand Me Up Shop inventory
  • Cashier – handling of cash and credit sales, assist Lead Cashier as needed – opening and closing registers
  • Assist Family Services clients with clothing voucher redemption
  • Assist with customer phone call inquiries
  • Regular, dependable attendance and punctuality
  • Assist in Interfaith disaster recovery efforts
  • Other duties as assigned

Qualifications:

High school education level, customer service experience preferred, furniture retail and/or moving experience preferred.  Must be able to lift 25 pounds continually.  Must reside within 15 miles of 77381 zip code.  Experience with diverse populations, nonprofits, and customer service preferred.  Strong organization skills, and attention to details, ability to multitask, and ability to work independently and on collaborative projects.  Basic knowledge of computers and Microsoft Office Suite.

Compensation:  Based on background and experience

Location:                                Interfaith Child Development Center
Job Posting Date:               July 30, 2021
Job Title:                               Curriculum Coordinator 
Hours:                                    Part-time 

Description:

Enhance the promotion of a child centered environment through special programming, and enrichment classes.  Assist the Director with the curriculum on the assigned age groups.

Primary responsibility is to improve the quality of education delivered in the school according to the vision and mission of the same by overseeing the curriculum and teaching standards of ICDC
Coordinate, assess, and evaluate instructional material and lesson plans for ages 3+ supervising the implementation of the same programs
Monitor student’s progress 3+ years old
Collaborating with Director and Assistant Director to plan and execute summer camps for 3+
Recommend instructional techniques to Director and Assistant Director for approval before applying in classes
Based on classroom observations and curriculum, makes recommendations to Director and Assistant Director for appropriate training and professional development
Obtains approval from the Director for any change of the Curriculum
Available to close the school as needed, minimum 3 days a week
Perform other duties as assigned

Qualifications:
College degree preferred, 5 years relevant experience, excellent communication and interpersonal skills, and uses discretion in handling confidential information.  Ability to work effectively in a fast paced environment, with multiple demands.  Able to prioritize and make effective choices.  Knowledge of Handwriting without Tears, Phonic system.  Minimum of 3 years’ experience.  Acquires 30 hours of professional development every year.

Compensation:                      Based on background and experience

Location:                                 Interfaith Child Development Center
Job Posting Date:                August 20, 2021
Job Title:                                 Substitute Teachers
Hours:                                     Mornings Positions & Afternoons 2:30 –
6:00 available

Description:                         

  • Provide childcare for various age groups (18 months to PreKindergarten)
  • Excellent child/staff ratios
  • Organized curriculum
  • Pleasant surroundings

Qualifications:
Prior childcare experience helpful, minimum age 18, high school graduate, excellent interpersonal skills. Requires a flexible individual who enjoys working with children.

Compensation:                      Based on background and experience

Location:                                Interfaith Child Development Center
Job Posting Date:               August 20, 2021
Job Title:                               Assistant Teacher
Hours:                                    Part-time & Full-Time Shifts  

Description:

Responsible for supervising, and caring for preschoolers, assist in planning and implementing the daily program under the direction of the Lead Teacher. Supervise the class when left in charge, communicating with parents, attending all staff meetings and other school events, and other duties as assigned by the Director.
* Attend and supervise children at all times
* Assist in planning and implementing daily activities that follow the curriculum under the direction of the lead teacher
* Assist in planning and preparing the learning environment, setting up centers an preparing needed materials and supplies
* Familiarize yourself with emergency and evacuation routes and procedures
* Assume and equal share of the housekeeping responsibilities
* Assume responsibility during major school cleaning times, sanitize toys, washing toys, closets etc.
* Assume lead responsibilities when lead is absent by following lesson plans, and daily class schedule under the supervision of the Director
* Keep open communication with all members of the team at all times via email or verbal
* Provide 30 hours of professional development from the date of hire (and 24 additional for new employees before start working) per year
* Have working knowledge of procedures regarding emergencies and discipline, as other procedures outlined in the ICDC Operation Policies
* Attend parent’s club and school sponsored events if possible
* Attend staff meetings and in service days
* Have working knowledge of State of Texas Licensing Minimum Standards
* Treat each child, family and staff member with dignity and respect
* Maintain a professional attitude and loyalty to ICDC and Interfaith of The Woodlands at all times
* Perform other duties as assigned by the Director and classroom teacher

Qualifications:
Preschool teaching experience preferred, minimum age 18, high school graduate, excellent interpersonal skills. Nurturing disposition, requires a flexible individual who is loving, caring, and able to maintain a professional attitude at all times, enjoys working with children.

Compensation:                      Based on background and experience

Location:                                 Data Management Office- Conroe
Job Posting Date:                 July 1, 2021

Job Title:                                 Program Tracking Specialist
Hours:                                      Full-time

Description:
Handles the tracking of electronic records and activities allowing other staff to concentrate on providing the best services possible to customers.  Understands, reviews and monitors the Management Information Systems used in job matching, recruitment, data entry and customer requirements.  Verifies continuing customer eligibility, data enters work applications and customer attendance and creates new customer records.

Qualifications:
Two years college preferred & 2 yrs exp in a data management environment. Knowledge & understanding of MIS.  Strong data entry and Excel skills & proficiency in Microsoft Office; familiar with and able to use computers and learn new software. Detail oriented, works well with internal customers & possesses excellent communication and analytical skills.

Compensation: Based on background and experience

Location:                       Customer Support Center
Job Posting Date:      September 10, 2021
Closing Date:               Until Filled
Job Title:                       Financial Aid Support Center Manager
Hours:                            Full-Time

Description:
The Support Center Manager operates the Workforce Solutions Financial Aid Support Center, which offers financial aid to job seekers and students in the Gulf Coast region.  The primary role of the Support Center Manager is to serve Workforce Solutions customers by overseeing Financial Aid Support Center operations, managing staff, and planning and implementing strategies for improving processes and systems.

                                           

Responsibilities

  • Manage 80+ person operations/support center associated with financial-aid determination and customer service
  • Create and maintain a positive work environment that empowers all center staff to meet expectations successfully
  • Plan, organize, and lead Call Center operations to ensure staff understand expectations and have adequate resources to meet them
  • Lead and motivate the team to achieve consistently high levels of customer satisfaction and deliver exceptional service
  • Communicate and develop positive working relationships with stakeholders at every level of the Workforce Solutions system
  • Coordinate work activities to improve services to customers, ensure company and contract policies are followed, and performance goals are met
  • Oversee personnel activities concerning hiring, training/development, assignments, coaching, discipline, and evaluation of performance
  • Resolve personnel issues in conjunction with Interfaith’s Human Resources
  • Ensure staff accurately and timely determine customer eligibility, aware Workforce Solutions financial aid, assist customers with problems related to financial aid, and resolve customer complaints
  • Lead identification, evaluation, and documentation of risks and controls by maintaining, reviewing, and evaluating performance reports; advise management
  • Evaluate workload and make recommendations/adjustments to staffing as needed
  • Ensure that staff accurately and timely perform tasks as directed
  • Conduct weekly meetings and information sessions with staff
  • Provide regular written performance evaluations to direct reports and review evaluations for all line staff
  • Regularly engage staff; walk the floor
  • Coordinate and approve all staff training
  • Evaluate special projects from Gulf Coast Workforce Board staff
  • Follow up on complaint resolution
  • Determine monthly objectives and communicate associated strategy
  • Ensure facility is safe for staff and security systems function as intended
  • Ensure staff and facility are compliant with personally-identifiable information protocols; propose changes as appropriate

 

Qualifications:

Bachelor’s degree and/or 5+ years of operations/call-center-management experience.  Able to lead, develop, and motivate teams.  Excellent oral and written communications.  Outstanding organization and multitasking skills.  Strong analytical and problem-solving abilities.  Demonstrated commitment to continuous process improvement.  Six Sigma experience preferred.  Must be customer-service and task competent.  4+ years experience with production goals.  Demonstrated experience developing supervisory teams.  The ideal candidate will also have a strong background in Workforce Solutions system.

Compensation:

Based on background and experience

Location:                     Customer Support Center
Job Posting Date:      August 20, 2021
Closing Date:              Until Filled
Job Title:                      Financial Aid Support Specialist
Hours:                           Full-time (10:00am-7:00pm shift with rotating Saturdays 8:00am-12:00pm)

Description:

Provides superior service to customers seeking assistance with training and/or childcare in a fast paced, multi-functional call center environment.  Counsels customers via telephone regarding career planning and educational options, and helps customers obtain financial assistance and services in order to find a job. Assists customers with applications and required documents for financial assistance with childcare needs.  Data entry & communication with internal/external customers (residents, Financial Aid Payment Office, approved schools, Workforce Solutions employees, etc.).  Interactions are high volume via phone and/or other virtual communication methods.

Qualifications:

Bachelor’s degree preferred or high school diploma and 5 yrs relevant work experience.  Min. 2 yrs exp in a call center environment.  Superior customer service skills & commitment to timely resolution of customer issues.  Ability to perform under pressure & meet deadlines.  Strong organizational and time management skills with ability to manage multiple projects.  Self-starter with ability to work independently with minimal supervision and collaboratively within a team environment.  Strong problem solving skill. Excellent verbal, written and interpersonal skills.  Bilingual (Spanish) preferred.

Compensation:

Based on background and experience

Location:                     Customer Support Center
Job Posting Date:     August 20, 2021
Closing Date:              Until Filled
Job Title:                      Financial Aid Support Specialists
Hours:                          Temporary (5 openings)

Description:

Provides superior service to customers seeking assistance with training and/or childcare in a fast paced, multi-functional call center environment.  Counsels customers via telephone regarding career planning and educational options, and helps customers obtain financial assistance and services in order to find a job. Assists customers with applications and required documents for financial assistance with childcare needs.  Data entry & communication with internal/external customers (residents, Financial Aid Payment Office, approved schools, Workforce Solutions employees, etc.).  Interactions are high volume via phone and/or other virtual communication methods.

Qualifications:

Bachelor’s degree preferred or high school diploma and 5 yrs relevant work experience.  Min. 2 yrs exp in a call center environment.  Superior customer service skills & commitment to timely resolution of customer issues.  Ability to perform under pressure & meet deadlines.  Strong organizational and time management skills with ability to manage multiple projects.  Self-starter with ability to work independently with minimal supervision and collaboratively within a team environment.  Strong problem solving skill. Excellent verbal, written and interpersonal skills.  Bilingual (Spanish) preferred.

Compensation:

Based on background and experience

Location:                    Bay City Career Office
Job Posting Date:    August 6, 2021
Closing Date:             Until Filled
Job Title:                     Personal Service Representative
Hours:                          Full-time

Description:
Helps residents get a job, keep a job or get a better job.  Guides customers in identifying work and career goals.  Plans, arranges, and manages Workforce Solutions services and other community services to help customers reach their goals; including knowing when to test & how to use tests as an assessment tool and financial planning – using the financial aid application with a detailed plan for income support while attending school. Identifying a job that provides experience leading to a better job to meet the customer’s financial goals. Identifying jobs using the customer’s skills that will meet the customer’s financial requirements.  Maintains close contact with customers to help them through each step toward their goals. Reports progress and outcomes in appropriate MIS.

Qualifications:
Bachelor’s Degree & 1 yrs. exp in career consulting or other areas of HR preferred OR 4 yrs. of experience at WS & recommendation from most recent supervisor.  Knowledge of career counseling techniques, the workplace and jobs, including requirements for entry into work as well as knowledge of WS targeted industries and demand occupations, and WS services and delivery process. Proficient in Microsoft Windows and Office.

Compensation:
Based on background and experience

Location:                    Bay City Career Office
Job Posting Date:     September 10, 2021
Closing Date:             Until Filled
Job Title:                     Service Coordinator
Hours:                          Full-time

Description:

The Service Coordinator is the link between the visitor and service by fulfilling the requested need or connecting the visitor with other staff who will be able to further provide service.
Responsibilities

  • Welcomes customers to Workforce Solutions; determines the best way to serve them based on their needs
  • Delivers prompt service in a timely, friendly, and consistent manner
  • Serves as an advocate for the customer in accessing the needed service
  • Exhibits knowledge when providing information about service, jobs, labor market information, office resources, community resources and use of resources, material and equipment
  • Shares current local labor market information
  • Critiques resumes and provides suggestions to individuals
  • Assist customers in completing applications for service
  • Supports customers in setting up meetings with other Workforce Solutions staff
  • Effectively help customers use equipment such as fax, copier, scanner, and computer
  • Assist with setting up email accounts and passwords for use in sending resumes, using WorkinTexas, My TX Careers, other search engines, applying online for jobs
  • Assist customers patiently with problems, complaints – remain courteous when dealing with difficult and angry customers
  • Ability to multitask and effectively handles situations where multiple customers want attention at the same time
  • Makes referrals to jobs and community resources

Qualifications:
H.S. or GED & 2 yrs. College preferred OR H.S. or GED & 2 yrs. customer service.  Has intermediate to advanced computer skills and able to provide instruction or guidance in computer operations & can provide technical assistance in software programs.

Compensation:
Based on background and experience

Location:                    Conroe Career Office
Job Posting Date:     September 10, 2021
Closing Date:             Until Filled
Job Title:                     Service Coordinator
Hours:                          Full-time

Description:

The Service Coordinator is the link between the visitor and service by fulfilling the requested need or connecting the visitor with other staff who will be able to further provide service.
Responsibilities

  • Welcomes customers to Workforce Solutions; determines the best way to serve them based on their needs
  • Delivers prompt service in a timely, friendly, and consistent manner
  • Serves as an advocate for the customer in accessing the needed service
  • Exhibits knowledge when providing information about service, jobs, labor market information, office resources, community resources and use of resources, material and equipment
  • Shares current local labor market information
  • Critiques resumes and provides suggestions to individuals
  • Assist customers in completing applications for service
  • Supports customers in setting up meetings with other Workforce Solutions staff
  • Effectively help customers use equipment such as fax, copier, scanner, and computer
  • Assist with setting up email accounts and passwords for use in sending resumes, using WorkinTexas, My TX Careers, other search engines, applying online for jobs
  • Assist customers patiently with problems, complaints – remain courteous when dealing with difficult and angry customers
  • Ability to multitask and effectively handles situations where multiple customers want attention at the same time
  • Makes referrals to jobs and community resources

Qualifications:
H.S. or GED & 2 yrs. College preferred OR H.S. or GED & 2 yrs. customer service.  Has intermediate to advanced computer skills and able to provide instruction or guidance in computer operations & can provide technical assistance in software programs.

Compensation:
Based on background and experience

Location:                    Conroe Career Office
Job Posting Date:     July 16, 2021
Closing Date:             Until Filled
Job Title:                     Resource Specialist
Hours:                          Full-time

Description:
Helps customers to access basic self-help services through effective use of the resource library.  Is thoroughly familiar with electronic, print and other resources in order to make helpful suggestions depending on the customer’s individual needs and desires.   Suggests when customers may benefit from individual help from career office staff or other job seeking resources.  Understands entire office operations sufficiently to direct customers appropriately.

Qualifications:
H.S. or GED & 2 yrs. College preferred OR H.S. or GED & 2 yrs. customer service.  Has intermediate to advanced computer skills and able to provide instruction or guidance in computer operations & can provide technical assistance in software programs. (Bilingual preferred)

Compensation:
Based on background and experience

Location:                    Humble Career Office
Job Posting Date:     September 3, 2021
Closing Date:             Until Filled
Job Title:                     Resource Specialist
Hours:                          Full-time

Description:

Helps customers to access basic self-help services through effective use of the resource library.  Is thoroughly familiar with electronic, print and other resources in order to make helpful suggestions depending on the customer’s individual needs and desires.   Suggests when customers may benefit from individual help from career office staff or other job seeking resources.  Understands entire office operations sufficiently to direct customers appropriately.

Qualifications:

H.S. or GED & 2 yrs. College preferred OR H.S. or GED & 2 yrs. customer service.  Has intermediate to advanced computer skills and able to provide instruction or guidance in computer operations & can provide technical assistance in software programs. (Bilingual preferred)

Compensation:
Based on background and experience

Location:                    Conroe Career Office
Job Posting Date:    July 16, 2021
Closing Date:             Until Filled
Job Title:                     Personal Service Representative
Hours:                          Full-time

Description:
Helps residents get a job, keep a job or get a better job.  Guides customers in identifying work and career goals.  Plans, arranges, and manages Workforce Solutions services and other community services to help customers reach their goals; including knowing when to test & how to use tests as an assessment tool and financial planning – using the financial aid application with a detailed plan for income support while attending school. Identifying a job that provides experience leading to a better job to meet the customer’s financial goals. Identifying jobs using the customer’s skills that will meet the customer’s financial requirements.  Maintains close contact with customers to help them through each step toward their goals. Reports progress and outcomes in appropriate MIS.

Qualifications:
Bachelor’s Degree & 1 yrs. exp in career consulting or other areas of HR preferred OR 4 yrs. of experience at WS & recommendation from most recent supervisor.  Knowledge of career counseling techniques, the workplace and jobs, including requirements for entry into work as well as knowledge of WS targeted industries and demand occupations, and WS services and delivery process. Proficient in Microsoft Windows and Office.

Compensation:
Based on background and experience

Location:                                 Cypress
Job Posting Date:                 September 10, 2021

Job Title:                                 Program Tracking Specialist
Hours:                                      Full-time

Description:
Handles the tracking of electronic records and activities allowing other staff to concentrate on providing the best services possible to customers.  Understands, reviews and monitors the Management Information Systems used in job matching, recruitment, data entry and customer requirements.  Verifies continuing customer eligibility, data enters work applications and customer attendance and creates new customer records.

Qualifications:
Two years college preferred & 2 yrs exp in a data management environment. Knowledge & understanding of MIS.  Strong data entry and Excel skills & proficiency in Microsoft Office; familiar with and able to use computers and learn new software. Detail oriented, works well with internal customers & possesses excellent communication and analytical skills.

Compensation: Based on background and experience

Location:                    Cypress Career Office
Job Posting Date:     July 1, 2021
Closing Date:             Until Filled
Job Title:                     Greeter
Hours:                          Full-time

Description:

The Greeter is usually the first, and sometimes the only, contact a customer has with Workforce Solutions.  The Greeter is the face of Workforce Solutions to many customers.  She/He welcomes people as they enter the office.  She/He listens to understand what each individual wants from us.  The Greeter has the first responsibility to get every customer to the resource or staff member who can help that person.

Qualifications:

H.S. or GED & 2 yrs. college OR H.S. or GED & 2 yrs. customer service.  Has intermediate to advanced computer skills and able to provide instruction or guidance in computer operations & can provide technical assistance in software programs.

Compensation:
Based on background and experience

Location:                    Cypress Career Office
Job Posting Date:     September 10, 2021
Closing Date:             Until Filled
Job Title:                     Service Coordinator
Hours:                          Full-time

Description:

The Service Coordinator is the link between the visitor and service by fulfilling the requested need or connecting the visitor with other staff who will be able to further provide service.
Responsibilities

  • Welcomes customers to Workforce Solutions; determines the best way to serve them based on their needs
  • Delivers prompt service in a timely, friendly, and consistent manner
  • Serves as an advocate for the customer in accessing the needed service
  • Exhibits knowledge when providing information about service, jobs, labor market information, office resources, community resources and use of resources, material and equipment
  • Shares current local labor market information
  • Critiques resumes and provides suggestions to individuals
  • Assist customers in completing applications for service
  • Supports customers in setting up meetings with other Workforce Solutions staff
  • Effectively help customers use equipment such as fax, copier, scanner, and computer
  • Assist with setting up email accounts and passwords for use in sending resumes, using WorkinTexas, My TX Careers, other search engines, applying online for jobs
  • Assist customers patiently with problems, complaints – remain courteous when dealing with difficult and angry customers
  • Ability to multitask and effectively handles situations where multiple customers want attention at the same time
  • Makes referrals to jobs and community resources

Qualifications:
H.S. or GED & 2 yrs. College preferred OR H.S. or GED & 2 yrs. customer service.  Has intermediate to advanced computer skills and able to provide instruction or guidance in computer operations & can provide technical assistance in software programs.

Compensation:
Based on background and experience

Location:                    Cypress Career Office
Job Posting Date:    March 12, 2021
Closing Date:             Until Filled
Job Title:                     Personal Service Representative
Hours:                          Full-time

Description:
Helps residents get a job, keep a job or get a better job.  Guides customers in identifying work and career goals.  Plans, arranges, and manages Workforce Solutions services and other community services to help customers reach their goals; including knowing when to test & how to use tests as an assessment tool and financial planning – using the financial aid application with a detailed plan for income support while attending school. Identifying a job that provides experience leading to a better job to meet the customer’s financial goals. Identifying jobs using the customer’s skills that will meet the customer’s financial requirements.  Maintains close contact with customers to help them through each step toward their goals. Reports progress and outcomes in appropriate MIS.

Qualifications:
Bachelor’s Degree & 1 yrs. exp in career consulting or other areas of HR preferred OR 4 yrs. of experience at WS & recommendation from most recent supervisor.  Knowledge of career counseling techniques, the workplace and jobs, including requirements for entry into work as well as knowledge of WS targeted industries and demand occupations, and WS services and delivery process. Proficient in Microsoft Windows and Office.

Compensation:
Based on background and experience

Location:                    Cypress Career Office
Job Posting Date:    September 15, 2021
Closing Date:             Until Filled
Job Title:                    Training & Employment Navigator
Hours:                          Full-time

Description:

Navigators help staff provide quality access to job-search assistance that increases employment opportunities for people with recognized barriers.  Navigators are responsible for ensuring staff are properly equipped to help these customers get a job, keep a job, or get a better job through Career Office services and/or linkages with other community organizations.  Navigators also develop resources and collaborate with employers, either individually or through the Employers Services Division, to facilitate job placements for customers with recognized barriers.  Navigators are expected to deliver effective presentations to the Workforce Solutions system and community organizations, and customers as appropriate.

  • In consultation with the local board business representative staff, Commercially Sexually Exploited Youth Advocates and Foster Care Youth Advocates, develop a referral model with defined processes to identify the pre-employment transition services available and appropriate for referred individuals
  • Develop a multifaceted communication and support service model for coordinator workforce services and training with advocate provided services and support, including, but not limited to: In-person and virtual strategic planning meetings with advocate providers. One-on-one mentoring to include but not limited to phone, email and text communication with referred individuals and advocate providers
  • Develop and facilitate on-going trainings for workforce solutions staff and advocate providers under the direction of the Regional Team Manager and Board Liaison
  • Meet with the referred individual and provide intensive case management services, from referral to follow up
  • Service as the primary source for the labor market information, including growth and high-demand occupations at the county, region, and state levels
  • Convene partners, including sex trafficking victims and transitioning foster youth advocates and community partners to discuss strategies and services, gaps, and opportunities for collaboration to improve the quality and/or availability of pre-employment transition services to referred individual
  • Work with local board business representative staff to identify and cultivate a stable and committed pool of Texas employers who will commit to hire and support program participants
  • Assist with ensuring hiring employer staff is trained to navigate pre- and post-placement
  • Foster employer relationships and encourage employers to provide industry tours, job shadowing opportunities, internship/apprenticeship opportunities and serve as mentors to referred individual
  • Collect and track performance metrics for this project

Qualifications:

Bachelor’s degree in vocational rehabilitation, human services, social services, business, education, or a related field from an accredited four-year college or university (One year of qualifying experience may be substituted for each year (30 semester hours) of college, up to a maximum of two years.) Minimum four (4) years of full-time work experience in the fields of education, vocational rehabilitation, workforce development programs, human services programs or non-profit organizations serving at risk youth, young adults or persons with disabilities is preferred.  A master’s degree from an accredited college or university may be substituted for two years of the required qualifying experience.

Compensation:
Based on background and experience

Location:                    Cypress Career Office
Job Posting Date:    April 16, 2021
Closing Date:             Until Filled
Job Title:                     Employment Counselor
Hours:                          Full-time

Description:

Helps residents get a job, keep a job or get a better job.  She/he provides professional advice to customers who want job search guidance, career advice or placement.  Helps customers access other services he/she may want or need.

Qualifications:
Bachelor’s Degree OR 6 months experience in Human Resources for each 15 hrs. of college credit up to 2 yrs. OR 4 yrs. exp at Workforce Solution.  Knowledge of the workplace, customer service, proficient in Microsoft Windows and Office, works well in teams, excellent communication skills. Bilingual (Spanish) preferred.

Compensation:
Based on background and experience

Location:                    Humble Career Office
Job Posting Date:    August 20, 2021
Closing Date:             Until Filled
Job Title:                     Supervisor
Hours:                          Full-time

Description:

Works as a partner with the manager to oversee office staff and to make sure that  the office’s activities align with Workforce Solutions mission.  Leads, coaches, mentors and monitors staff to ensure they are properly trained in Workforce Solutions policies and procedures and carry out assigned work.  Responsible for meeting office performance goals. Creates an office environment in which staff are focused on individualized and quality customer service.

Qualifications:

Bachelor’s Degree preferred and a minimum of 2 years of experience in the work place, or 4 years of management experience, or 2 years of experience at Workforce Solutions with good performance reviews and a recommendation from his/her current supervisor.  Ability to perform under pressure & meet deadlines.  Strong organizational and time management skills with ability to manage multiple projects.  Self-starter with ability to collaboratively work well in teams as well as independently with minimal supervision. Self-motivated and self-directed.  Strong problem solving skill. Excellent verbal, written and interpersonal skills.  Results-oriented.

Compensation:
Based on background and experience

Location:                    Humble Career Office
Job Posting Date:     September 10, 2021
Closing Date:             Until Filled
Job Title:                     Service Coordinator
Hours:                          Full-time

Description:

The Service Coordinator is the link between the visitor and service by fulfilling the requested need or connecting the visitor with other staff who will be able to further provide service.
Responsibilities

  • Welcomes customers to Workforce Solutions; determines the best way to serve them based on their needs
  • Delivers prompt service in a timely, friendly, and consistent manner
  • Serves as an advocate for the customer in accessing the needed service
  • Exhibits knowledge when providing information about service, jobs, labor market information, office resources, community resources and use of resources, material and equipment
  • Shares current local labor market information
  • Critiques resumes and provides suggestions to individuals
  • Assist customers in completing applications for service
  • Supports customers in setting up meetings with other Workforce Solutions staff
  • Effectively help customers use equipment such as fax, copier, scanner, and computer
  • Assist with setting up email accounts and passwords for use in sending resumes, using WorkinTexas, My TX Careers, other search engines, applying online for jobs
  • Assist customers patiently with problems, complaints – remain courteous when dealing with difficult and angry customers
  • Ability to multitask and effectively handles situations where multiple customers want attention at the same time
  • Makes referrals to jobs and community resources

Qualifications:
H.S. or GED & 2 yrs. College preferred OR H.S. or GED & 2 yrs. customer service.  Has intermediate to advanced computer skills and able to provide instruction or guidance in computer operations & can provide technical assistance in software programs.

Compensation:
Based on background and experience

Location:                    Humble Career Office
Job Posting Date:    September 3, 2021
Closing Date:             Until Filled
Job Title:                     Employment Counselor
Hours:                          Full-time

Description:

Helps residents get a job, keep a job or get a better job.  She/he provides professional advice to customers who want job search guidance, career advice or placement.  Helps customers access other services he/she may want or need.

Qualifications:

Bachelor’s Degree OR 6 months experience in Human Resources for each 15 hrs. of college credit up to 2 yrs. OR 4 yrs. exp at Workforce Solution.  Knowledge of the workplace, customer service, proficient in Microsoft Windows and Office, works well in teams, excellent communication skills. Bilingual (Spanish) preferred.

Compensation:
Based on background and experience

Location:                    Huntsville Career Office
Job Posting Date:     September 10, 2021
Closing Date:             Until Filled
Job Title:                     Service Coordinator
Hours:                          Full-time

Description:

The Service Coordinator is the link between the visitor and service by fulfilling the requested need or connecting the visitor with other staff who will be able to further provide service.
Responsibilities

  • Welcomes customers to Workforce Solutions; determines the best way to serve them based on their needs
  • Delivers prompt service in a timely, friendly, and consistent manner
  • Serves as an advocate for the customer in accessing the needed service
  • Exhibits knowledge when providing information about service, jobs, labor market information, office resources, community resources and use of resources, material and equipment
  • Shares current local labor market information
  • Critiques resumes and provides suggestions to individuals
  • Assist customers in completing applications for service
  • Supports customers in setting up meetings with other Workforce Solutions staff
  • Effectively help customers use equipment such as fax, copier, scanner, and computer
  • Assist with setting up email accounts and passwords for use in sending resumes, using WorkinTexas, My TX Careers, other search engines, applying online for jobs
  • Assist customers patiently with problems, complaints – remain courteous when dealing with difficult and angry customers
  • Ability to multitask and effectively handles situations where multiple customers want attention at the same time
  • Makes referrals to jobs and community resources

Qualifications:
H.S. or GED & 2 yrs. College preferred OR H.S. or GED & 2 yrs. customer service.  Has intermediate to advanced computer skills and able to provide instruction or guidance in computer operations & can provide technical assistance in software programs.

Compensation:
Based on background and experience

Location:                    Katy Career Office
Job Posting Date:     September 10, 2021
Closing Date:             Until Filled
Job Title:                     Service Coordinator
Hours:                          Full-time

Description:

The Service Coordinator is the link between the visitor and service by fulfilling the requested need or connecting the visitor with other staff who will be able to further provide service.
Responsibilities

  • Welcomes customers to Workforce Solutions; determines the best way to serve them based on their needs
  • Delivers prompt service in a timely, friendly, and consistent manner
  • Serves as an advocate for the customer in accessing the needed service
  • Exhibits knowledge when providing information about service, jobs, labor market information, office resources, community resources and use of resources, material and equipment
  • Shares current local labor market information
  • Critiques resumes and provides suggestions to individuals
  • Assist customers in completing applications for service
  • Supports customers in setting up meetings with other Workforce Solutions staff
  • Effectively help customers use equipment such as fax, copier, scanner, and computer
  • Assist with setting up email accounts and passwords for use in sending resumes, using WorkinTexas, My TX Careers, other search engines, applying online for jobs
  • Assist customers patiently with problems, complaints – remain courteous when dealing with difficult and angry customers
  • Ability to multitask and effectively handles situations where multiple customers want attention at the same time
  • Makes referrals to jobs and community resources

Qualifications:
H.S. or GED & 2 yrs. College preferred OR H.S. or GED & 2 yrs. customer service.  Has intermediate to advanced computer skills and able to provide instruction or guidance in computer operations & can provide technical assistance in software programs.

Compensation:
Based on background and experience

Location:                    Liberty Career Office
Job Posting Date:     September 10, 2021
Closing Date:             Until Filled
Job Title:                     Service Coordinator
Hours:                          Full-time

Description:

The Service Coordinator is the link between the visitor and service by fulfilling the requested need or connecting the visitor with other staff who will be able to further provide service.
Responsibilities

  • Welcomes customers to Workforce Solutions; determines the best way to serve them based on their needs
  • Delivers prompt service in a timely, friendly, and consistent manner
  • Serves as an advocate for the customer in accessing the needed service
  • Exhibits knowledge when providing information about service, jobs, labor market information, office resources, community resources and use of resources, material and equipment
  • Shares current local labor market information
  • Critiques resumes and provides suggestions to individuals
  • Assist customers in completing applications for service
  • Supports customers in setting up meetings with other Workforce Solutions staff
  • Effectively help customers use equipment such as fax, copier, scanner, and computer
  • Assist with setting up email accounts and passwords for use in sending resumes, using WorkinTexas, My TX Careers, other search engines, applying online for jobs
  • Assist customers patiently with problems, complaints – remain courteous when dealing with difficult and angry customers
  • Ability to multitask and effectively handles situations where multiple customers want attention at the same time
  • Makes referrals to jobs and community resources

Qualifications:
H.S. or GED & 2 yrs. College preferred OR H.S. or GED & 2 yrs. customer service.  Has intermediate to advanced computer skills and able to provide instruction or guidance in computer operations & can provide technical assistance in software programs.

Compensation:
Based on background and experience

Location:                    Missouri City Career Office
Job Posting Date:     September 10, 2021
Closing Date:             Until Filled
Job Title:                     Service Coordinator
Hours:                          Full-time

Description:

The Service Coordinator is the link between the visitor and service by fulfilling the requested need or connecting the visitor with other staff who will be able to further provide service.
Responsibilities

  • Welcomes customers to Workforce Solutions; determines the best way to serve them based on their needs
  • Delivers prompt service in a timely, friendly, and consistent manner
  • Serves as an advocate for the customer in accessing the needed service
  • Exhibits knowledge when providing information about service, jobs, labor market information, office resources, community resources and use of resources, material and equipment
  • Shares current local labor market information
  • Critiques resumes and provides suggestions to individuals
  • Assist customers in completing applications for service
  • Supports customers in setting up meetings with other Workforce Solutions staff
  • Effectively help customers use equipment such as fax, copier, scanner, and computer
  • Assist with setting up email accounts and passwords for use in sending resumes, using WorkinTexas, My TX Careers, other search engines, applying online for jobs
  • Assist customers patiently with problems, complaints – remain courteous when dealing with difficult and angry customers
  • Ability to multitask and effectively handles situations where multiple customers want attention at the same time
  • Makes referrals to jobs and community resources

Qualifications:
H.S. or GED & 2 yrs. College preferred OR H.S. or GED & 2 yrs. customer service.  Has intermediate to advanced computer skills and able to provide instruction or guidance in computer operations & can provide technical assistance in software programs.

Compensation:
Based on background and experience

Location:                    Missouri City Career Office
Job Posting Date:    July 9, 2021
Closing Date:             Until Filled
Job Title:                     Employment Counselor
Hours:                          Full-time

Description:

Helps residents get a job, keep a job or get a better job.  She/he provides professional advice to customers who want job search guidance, career advice or placement.  Helps customers access other services he/she may want or need.

Qualifications:
Bachelor’s Degree OR 6 months experience in Human Resources for each 15 hrs. of college credit up to 2 yrs. OR 4 yrs. exp at Workforce Solution.  Knowledge of the workplace, customer service, proficient in Microsoft Windows and Office, works well in teams, excellent communication skills. Bilingual (Spanish) preferred.

Compensation:
Based on background and experience

Location:                    Waller Career Office
Job Posting Date:     September 10, 2021
Closing Date:             Until Filled
Job Title:                     Service Coordinator
Hours:                          Full-time

Description:

The Service Coordinator is the link between the visitor and service by fulfilling the requested need or connecting the visitor with other staff who will be able to further provide service.
Responsibilities

  • Welcomes customers to Workforce Solutions; determines the best way to serve them based on their needs
  • Delivers prompt service in a timely, friendly, and consistent manner
  • Serves as an advocate for the customer in accessing the needed service
  • Exhibits knowledge when providing information about service, jobs, labor market information, office resources, community resources and use of resources, material and equipment
  • Shares current local labor market information
  • Critiques resumes and provides suggestions to individuals
  • Assist customers in completing applications for service
  • Supports customers in setting up meetings with other Workforce Solutions staff
  • Effectively help customers use equipment such as fax, copier, scanner, and computer
  • Assist with setting up email accounts and passwords for use in sending resumes, using WorkinTexas, My TX Careers, other search engines, applying online for jobs
  • Assist customers patiently with problems, complaints – remain courteous when dealing with difficult and angry customers
  • Ability to multitask and effectively handles situations where multiple customers want attention at the same time
  • Makes referrals to jobs and community resources

Qualifications:
H.S. or GED & 2 yrs. College preferred OR H.S. or GED & 2 yrs. customer service.  Has intermediate to advanced computer skills and able to provide instruction or guidance in computer operations & can provide technical assistance in software programs.

Compensation:
Based on background and experience

Location:                    Wharton Career Office
Job Posting Date:    August 20, 2021
Closing Date:             Until Filled
Job Title:                     Employment Counselor
Hours:                          Full-time

Description:

Helps residents get a job, keep a job or get a better job.  She/he provides professional advice to customers who want job search guidance, career advice or placement.  Helps customers access other services he/she may want or need.

Qualifications:
Bachelor’s Degree OR 6 months experience in Human Resources for each 15 hrs. of college credit up to 2 yrs. OR 4 yrs. exp at Workforce Solution.  Knowledge of the workplace, customer service, proficient in Microsoft Windows and Office, works well in teams, excellent communication skills. Bilingual (Spanish) preferred.

Compensation:
Based on background and experience

Location:                    Willowbrook Career Office
Job Posting Date:     September 10, 2021
Closing Date:             Until Filled
Job Title:                     Service Coordinator
Hours:                          Full-time

Description:

The Service Coordinator is the link between the visitor and service by fulfilling the requested need or connecting the visitor with other staff who will be able to further provide service.
Responsibilities

  • Welcomes customers to Workforce Solutions; determines the best way to serve them based on their needs
  • Delivers prompt service in a timely, friendly, and consistent manner
  • Serves as an advocate for the customer in accessing the needed service
  • Exhibits knowledge when providing information about service, jobs, labor market information, office resources, community resources and use of resources, material and equipment
  • Shares current local labor market information
  • Critiques resumes and provides suggestions to individuals
  • Assist customers in completing applications for service
  • Supports customers in setting up meetings with other Workforce Solutions staff
  • Effectively help customers use equipment such as fax, copier, scanner, and computer
  • Assist with setting up email accounts and passwords for use in sending resumes, using WorkinTexas, My TX Careers, other search engines, applying online for jobs
  • Assist customers patiently with problems, complaints – remain courteous when dealing with difficult and angry customers
  • Ability to multitask and effectively handles situations where multiple customers want attention at the same time
  • Makes referrals to jobs and community resources

Qualifications:
H.S. or GED & 2 yrs. College preferred OR H.S. or GED & 2 yrs. customer service.  Has intermediate to advanced computer skills and able to provide instruction or guidance in computer operations & can provide technical assistance in software programs.

Compensation:
Based on background and experience

Location:                     Willowbrook Career Office
Job Posting Date:     August 26, 2021
Closing Date:             Until Filled
Job Title:                     Information Technology  Specialist  
Hours:                           Part-Time – TEMPORARY

Description:
The Specialist will report to the IT supervisor and work as part of a team responsible for maintaining and improving system functionality at various locations across the greater Houston area through proactive interaction with staff, comprehensive understanding of primary systems, and knowledge of the operational mission. The successful candidate will provide technical and system support through troubleshooting, identifying and isolating issues and problems, conducting preliminary root cause analysis, and implementing appropriate solutions as they occur actively troubleshoot Operating System (OS), operational software, network and hardware issues, and make corrective recommendations. Likewise the candidate should be able to quickly respond to dispatches via the ticketing system to resolve on the spot problems (where possible), and update the ticket system with technical documentation and categorization, accurately depicting the issue, problem, request, and/or solution

                                                          Responsibilities

  • Maintain and administer computer networks and related computing environments including hardware, systems software, applications software and configurations.
  • Set up and configure desktop hardware/software and access for new users.
  • Provide Level 1 and 2 technical support for network and desktop hardware, peripherals and software, including corporate operating systems and a wide range of proprietary software.
  • Implement software updates, upgrades and changes.
  • Diagnose and repair connectivity and computer malfunctions; utilize diagnostic hardware tools and application software; adjust, repair and replace malfunctioning equipment.
  • Maintain inventory of supplies and equipment.
  • Travel to career offices for pick up/drop off of equipment and perform service calls, etc. (Mileage reimbursable.)
  • Perform additional functions incidental to computer support activities and all other duties as assigned.
  • Manages the functionality and efficiency of a Public Access computers running Deep Freeze software on Microsoft Windows operating systems.
  • Maintains Digital, Analog, and IP Phone Systems.
  • Maintains the integrity and security of IT Systems.
  • Maintains system documentation.
  • Interacts with users and customers as applicable.
  • Adheres and enforces policies and standards of the company and represented organizations.
  • Participates in special projects as required with as needed weekend, after and before hours work.

Required Skills

  • Knowledge of the principles, methods, and techniques used in systems administration and support including but not limited to Windows 7, 8, 8.1, 10,  Server 2012 R2, MS Windows Active Directory and Group Policy. MCITP a plus.
  • Experienced in installation of PC hardware. A+ cert a plus.
  • Avaya IP office experience is a plus.
  • Professional certification in one or more specific technologies.
  • Proactively and reactively responding to centrally managed request and incident tickets.
  • Must be able to maintain system, security, and inventory policies and documentation.
  • Excellent written and verbal skills.
  • Working understanding of the TCP/IP protocol suite, (ARP, TCP, UDP, ICMP, IP, etc) — Experience with routing (static, EIGRP, OSPF), LAN switching (Trunking, VLAN),
  • Experience with the following software preferred: Deep Freeze, Samanage or other ticketing systems, Crystal Reports, MSSQL, Kaspersky Endpoint and Server Anti-Virus, Chronicall, and DocuWare.

Qualifications:
BS Computer Science, Computer Engineering, Computer Information Systems, or Computer Systems Engineering.  Equivalent experience may be used in lieu of degree.

Compensation:
Based on background and experience

Submit Your Resume

To apply for a position with Interfaith, interested applicants may email a cover letter (specifying desired position and location) and resume to:

Email to: recruiting@woodlandsinterfaith.org

To be eligible to apply for a posted position, you must meet the minimum hiring specifications for the position, be capable of performing the essential functions of the job, be an employee in good standing in terms of your overall work record, and generally have been in your current position for a minimum of six months.

Interfaith of The Woodlands is an equal opportunity employer.  Auxiliary aids and services are available upon request to individuals with disabilities. (please request reasonable accommodations a minimum of two business days in advance.) For Workforce Solutions applicants–Linda Pena 832-615-8240. For Interfaith of The Woodlands applicants– call 281-367-1230.

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