Location:                    Interfaith Central Office
Job Title:                    Facilities Coordinator
Hours:                         Full-Time

Responsibilities: Serve as Maintenance Technician by providing facilities support services to all locations and departments of Interfaith of The Woodlands.

 Primary Duties

• Provide facilities support to Interfaith Central, Interfaith Child Development Center and Hand Me Up Shop, Interfaith Community Clinic and Workforce Solutions locations.
• Provide upkeep for buildings, grounds, equipment and furnishings. This includes, but is not limited to, general maintenance, painting, landscaping and furniture assembly.
• Set up for meetings and off-site special events (includes occasional evenings and weekends).
• Provide support as requested for miscellaneous building assistance (hanging pictures and arranging furniture, etc.).
• Arrange for vendor service calls for repairs, such as plumbing, electrical, HVAC, janitorial and others.
• Deliver donations dropped off at Central office (including miscellaneous goods and furniture item pick-up) to Hand Me Up Shop.
• Support Programs and Services by coordinating community-wide donation drives in collaboration with P&S staff.
• Support Family Services by coordinating weekly food pantry order pickups from local grocery store partners.
• Support Senior Services with the Congregate Meals Programs at South County Community Center.
• Responsible for responding to occasional after-hours alarm calls from the security company for our Woodlands locations.
• Additional tasks which support the overall operations of Interfaith of The Woodlands will be assigned.
• Other duties as assigned

Qualifications: High School diploma, 2-5 years relevant facilities experience, proficient Microsoft Office Suite, good organizational skills ability to take direction and prioritize multiple tasks. Current driver’s license and proof of insurance required. Discretion in handling confidential information.

Physical Demands: Requires prolonged sitting or standing, kneeling, stooping, crouching, climbing and balancing, reaching, walking, lifting. Must be able to work in high places. Must be able to drive a box truck and working knowledge of pallet jack operation. Must work indoors and outdoors year-round. Requires physical exertion to manually move, lift, carry, pull or push heavy objects or materials; must be able to lift 50lbs consistently.

Visual Demands: Computer usage

Personal Demands: Stress, overtime, evenings, weekends, local travel

Compensation: $18/hour

Location:                    Interfaith Central Office
Job Title:                    Procurement Operations Supervisor
Hours:                         Full Time

Responsibilities

The Procurement Supervisor is part of the Facilities Team at Interfaith of the Woodlands and provides support services to all Workforce Services Offices and is responsible for evaluating suppliers, products, and services, negotiating contracts, and ensuring that approved purchases are cost-efficient and of high quality. Additionally, will ensure all procurement procedures and guidelines are followed and all contract negations and building maintenance operations follow federally funded grant.

Primary duties

• Oversee procurement schedule for all Workforce Offices
• Oversee all building maintenance requests for all Workforce Offices through monitoring of ticket request system
• Oversee annual audit of equipment inventory for all Workforce Offices
• Provide oversight of purchase orders and monitoring of monthly status reports
• Communicate effectively with internal and external staff and vendors
• React to change productively and handle tasks as assigned
• Support the philosophy and mission of Interfaith of The Woodlands
• Other duties as assigned

General Responsibilities duties

• Responsible for procurement of all equipment purchases, office supplies, facilities costs, building and equipment maintenance, telephone costs and connectivity costs
• Ensure procurement follows TWC Financial Manual for Grants and Contracts, H-GAC regulations and Interfaith policy
• Responsible for all site leases and facilities issues, including ADA compliance
• Coordinate site moves and build out construction projects for all Workforce Offices
• Stay abreast of technology changes and up to date on industry trends and new products
• Be aware and know all emergency procedures and familiar with local municipalities for all Workforce Offices

Qualifications

Bachelor’s Degree preferred and 5-10 years relevant experience; excellent leadership and communication skills with a proven track record of motivating, supervising and mentoring direct reports and successful project management experience. Possess discretion with confidential information. Must be proficient in Microsoft Office Suite and MacOS Systems.

 Physical Demands

Requires prolonged sitting or standing, kneeling, stooping, crouching, climbing and balancing, reaching, walking, lifting. Must be able to work in high places.  Must be able to drive a mechanical vehicle if needed.  Must have a valid driver license. Must work indoors and outdoors year-round.  Requires physical exertion to manually move, lift, carry, pull or push heavy objects or materials.

 Visual Demands

Reading, Computer usage

Personal Demands

Stress, overtime, evenings, weekends, driving.

 Benefits

Health, Vision, Dental, Life, FSA, 403(b), PTO/holiday

 Compensation: $65,000/year

Location:                    Interfaith Hand Me Shop
Job Title:                    Inventory Associate
Hours:                         Full Time

Responsibilities

As an Inventory Associate for the Interfaith Hand Me Up Shop resale store your position involves, but not limited to receiving and picking up donations, working with volunteers and staff in the workroom and on the sales floor to ensure heavy inventory stock is moved safely. Heavy lifting is an essential function of this job as moving of donations, boxes, bins and furniture, etc. are daily activities of this position at the Hand Me Up Shop. Ability to make quick decisions regarding donation intake maintain overall workroom organization. Must be able to drive a 15 foot box truck to assist with donation pickup.

 

Primary duties (Essential to this position):

• Provide excellent customer service to customers, clients and donors
• Maintain level of excellence standards in processing procedures for donations, including daily maintain of a clean, neat and organized work room, sales floor and outside of building.
• Support Interfaith by setting the example of being part of an inclusive workroom team and volunteers, helping them reach their fullest potential and increase productivity and efficiency in a fun and safe environment
• Follow directive for daily plan with management and staff required to prepare needed goods for sales floor replenishment
• Able to work with power tools: i.e. sanders, drills, skill saws for light carpentry and furniture repair as needed
• Move furniture in a safe and non-damaging manner
• Support Interfaith in disaster recovery efforts
• Other duties as assigned

Qualifications:

High school education level, customer service experience preferred, furniture retail and/or moving experience preferred. Must be able to lift 50 pounds continually. Must reside within 15 miles of 77381 zip code. Experience with diverse populations, nonprofits, and customer service preferred. Strong organizational skills, and attention to details, ability to multitask, and ability to work independently and on collaborative projects. Basic knowledge of computers and Microsoft Office Suite.

Communication Skills: Effective written and verbal skills, ability to interpret instructional documents, such as reports and procedure manuals.  Excellent verbal communication skills.

Mathematical Skills: Basic math functions such as addition, subtraction, multiplication, and division. Ability to understand key metrics including sales and profitability.

Reasoning Abilities: Self-starter, able to work independently and as part of a team. Must have good time management and sense of urgency skills.

Physical: This position involves constant moving, talking, hearing, reaching, and standing. Involves standing for at least two consecutive hours.  Involves lifting at least 50 lbs. Involves stooping, kneeling, crouching, and climbing ladders. Optical abilities include close vision, color vision, depth perception, and ability to adjust focus.

Other Skills: Must be able to function as part of a team and collaborate with team members. Must enjoy meeting and interacting with customers. Possess a thirst for learning. Should be comfortable with the use of computers and frequent use of POS equipment.

Work Hours: Flexible with scheduling and available to work retail hours, which may include day, weekends, and/or holidays, based on department and store/organization needs.

Benefits: Health, Dental, Life, Supplemental Life, Long and Short Term Disability, Flexible Spending Account and 403(b) match.

Hourly Range: $16-$18/hr

Location:                                 Interfaith Child Development Center
Job Title:                                 Assistant Teacher
Hours:                                      Hourly / part time or full time            

RESPONSIBILITIES: The responsibilities of this position under the supervision of the Director shall include but not be limited to the following:

PRIMARY DUTIES:

· Attend and supervise children at all times while subbing in the school.

· Assist in planning and implementing daily activities that follow the curriculum under the direction of the lead teacher.

· Assist in planning and preparing the learning environment, setting up centers and preparing needed materials and supplies.

· Familiarize yourself with emergency and evacuation routes and procedures.

· Assume and equal share of the housekeeping responsibilities of the staff, to include keeping floor reasonably clean, cleaning tables, and cleaning bathrooms when needed, general pick up f the room, taking out the trash, serving of lunches and snacks as required and returning items to the kitchen.

· Assume responsibility during major school cleaning times, sanitize toys, washing toys, closets. Etc.

· Provide 30 hours of professional development from the date of hire (and 24 additional for new employees before start working) per year this could be conferences, training sessions, workshops, only 80% should be online.

· Have working knowledge of procedures regarding emergencies and discipline, as well as other child- related procedures as outline in ICDC Operation Policies.

· Attend parent’s club and school sponsored events if possible.

· Attend staff meetings monthly and in service days.

· Have working knowledge of State of Texas Licensing Minimum Standards

· Treat each child, family and staff member with dignity and respect.

· Maintain a professional attitude and loyalty to ICDC and Interfaith of the Woodlands at all times.

· Perform other duties as assigned by the Director and classroom teacher.

QUALIFICATIONS:

· HIGH SCHOOL DIPLOMA

· NURTURING DISPOSITION

· EXPERIENCE TEACHING CHILDREN IN A SIMILAR ENVIRONMENT

 

PHYSICAL DEMANDS: Standing, kneeling, sitting, stooping, crouching, reaching, walking, lifting

VISUAL DEMANDS: Reading, Computer usage

PERSONAL DEMANDS: Stress, overtime, evenings as needed, weekends as needed.

SALARY RANGE: Hourly

Location:                                 Interfaith Child Development Center
Job Title:                                 Substitute Teachers
Hours:                                     Mornings Positions & Afternoons 2:30 –
6:00 available

Description:                         

• Provide childcare for various age groups (18 months to PreKindergarten)
• Excellent child/staff ratios
• Organized curriculum
• Pleasant surroundings

Qualifications:
Prior childcare experience helpful, minimum age 18, high school graduate, excellent interpersonal skills. Requires a flexible individual who enjoys working with children.

Compensation: $12.50/hour

Position                    Registered Dental Assistant- Interfaith Community Clinic

Reports to                Clinic Director

Status                        Part-time

 

Responsibilities

Assist dentist with patient care

Primary duties (Essential to this position):

• Primary duties:
• Seat patients in dental exam rooms
• Review patient medical history, take vitals
• Chair side assisting
• Processing radiographs
• Sterilizing instruments
• Stocking supplies in treatment rooms
• Completing patients’ charts
• Patient follow-ups via phone/in person
• Writing necessary prescriptions for Dentist approval
• Ordering supplies
• Other duties as assigned

Education Level: H.S. graduate or equivalent and must a Registered Dental Assistant with a current Texas license

Experience Level: (Minimum): 1-2 years – Chairside assisting experience required

Qualifications: Responsible, dependable and flexible with the ability to multi-task.

Location:                                Muti Career Office
Job Title:                                 Service Coordinator
Hours:                                      Full-Time

 

Position Description

The Office Services Coordinator serves as the liaison between the Interfaith Senior Leadership team and the thirteen offsite Workforce Solutions’ offices operated by Interfaith. The Office Services Coordinator works together with the Workforce Solutions Offices and Senior Leadership team to develop and deliver customized training programs to help exceed performance expectations and deliver exceptional customer service. Office Services Coordinator is responsible for ensuring office staff are knowledgeable of current issuances and policies and ensures offices are in compliance with internal operational requirements.

Reporting Requirements: Reports to the Quality Assurance Manager

Hours: 8am – 5pm, M-F, flexible schedule option after probationary period

Location: Partially remote with occasionally working in office at multiple locations. Requires 50% travel.

External Relationships: Customers, vendors, and community

Internal Relationships: Interfaith Career Offices which include Senior leadership team, Office and Department Managers, Supervisors, and Staff, and Workforce Solutions Gulf Coast Board.

Duties and Responsibilities

· Design and develop training programs (virtual and in person)

· Market available training to employees and provide necessary information about sessions

· Conduct organization-wide training needs assessment and identify skills or knowledge gaps that need to be addressed

· Use known education principles and stay up-to-date on new training methods and techniques

· Design, prepare and order educational aids and materials

· Follows up with office management to ensure directives are implemented in a timely manner

· Follows up with office staff to ensure they are knowledgeable of current issuances and policy changes

· Maintains master list of all required actions and corresponding timelines

· Gather feedback from trainers and trainees after each educational session

· Research and recommend new training methods, like gamification

· Coordinates in assigned area of responsibility

· Represents Interfaith at meetings, committees, work groups and/or other related events

· Ensures materials are high-quality and up-to-date

· Serves on Workforce Solutions Communications Team and disseminates information

· Processes monthly performance reports and reports as needed by Director.

· Serves as training liaison for the offices, coordinates ongoing trainings and processes invoices

· Serves as a professional role model in the workplace

· Ensure compliance with EO policies in relation to training materials

· Guiding employees through leadership and group bonding activities

 

Qualifications

· Bachelor’s degree or equivalent work experience

· Flexibility to adjust to dynamic work environment

· Demonstrates teamwork and effective communication

· Presents self professionally and positively represents the agency

· Proficiency in Microsoft Office and ability to create and maintain reports

· Proven work experience as a Training Coordinator, Trainer, Training Facilitator or similar role

· Hands-on experience coordinating multiple training events in a corporate setting

· Adequate knowledge of learning management systems and web delivery tools

· Proven ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate)

· Experience with e-learning platforms

· MS Office proficiency

· Advanced organizational skills with the ability to handle multiple assignments

· Strong communication and presentation skills

 

Physical demands: This position involves prolonged sitting and standing, talking, teaching, and critical thinking. hearing, reaching, and standing

Visual demands: Reading, computer usage

Personal demands: Stress, local travel

Benefits: Health, Vision, Dental, Life, FSA, 403(b), PTO/holiday

Compensation: $50,000.00/yr

Location:                               Bay City
Job Title:                                 Office Manager
Hours:                                      Full Time

 

Position Description

Our purpose (Why We Exist) is to keep our region a great place to do business, work and live!

The Manager provides the strategic leadership necessary to drive successful business operations. Under direction of senior management, with wide latitude for initiative and judgment, performs administrative work encompassing a multitude of assignments having critical impact on the direction and operations of the career office. This individual will be responsible for cultivating a work environment conducive to staff success and ensuring that the highest quality service is delivered to the residents in our communities.  The Manager understands the organizational mission and objectives; trains and develops staff; leads all career office operations in accordance with the guiding principles and values of the organization.

 Reporting Requirements

Reports to contractor’s corporate designee

 Relationships

The Manager will develop and maintain relationships with employers, community leaders (including local government leaders), area schools, and other community organizations.

 The Manager may supervise staff virtually, remotely in one or more locations and/or in person; has direct or indirect relationships with all supervisors and line staff including staff from other divisions and partner organizations.

A Manager develops on-going relationships with other office managers in the region, including those managers employed by different career office contractors.  Contractors includes: Employer Service staff, Vocational Rehabilitation Managers, Education Opportunity Providers, Regional Managers, Business Consultants, Recruiters, Board Staff, other staff located outside the manager’s office.

Qualifications

• Bachelor’s degree and a minimum of two years relevant experience in the workplace or
• Substitute 2 years of management experience for each year of college or
• Five years of experience at Workforce Solutions – at least some of that in a supervisory role

Required Knowledge, Skills and Abilities

• Performance and quality management
• Results driven
• Knowledge and understanding of the labor market and job development
• Able to identify and solve problems
• Able to create interpret and analyze reports to make informed decisions to enhance operations

• Proficient in Microsoft Office Suite; familiar with and able to use computers; able to learn employment related software, web search platforms, virtual communication tools, and social media platforms
• Ability to productively lead diverse teams in person and virtually
• Able to work with resident customers and other staff (flexible, congenial and adaptable)
• Ability to communicate orally and in writing at a professional level; Must have some, public speaking experience; Able to effectively present information to the public.
• Flexible and creative in the use of resources to meet changing customer demands
• Self-motivated, self-directed, and customer service driven
• Knowledge of conflict resolution strategies while working in a remote or in person environment

Compensation: $65,000.00/yr

Location:                                 Conroe Career Office
Job Title:                                 Youth Career Advisor
Hours:                                      Full Time

 

Position Description

Our purpose (Why We Exist) is to keep our region a great place to do business, work and live. 

The individual in this position helps people get a job, keep a job or get a better job.  The Youth Career Advisor provides professional advice to customers who want job search guidance, career advice or placement. They will work to evaluate a customer’s background, training, and education to help develop realistic career goals.

Youth Career Advisors:

• Conducts outreach and recruitment of youth customers.

• Manages customers in their career exploration, including:
  • Developing a relationship with the customer,
  • Actively listen to determine customers’ employment-related wants and needs,
  • Identifying skills and abilities,
  • Evaluating their past work experience, as it relates to current goals, and
  • Conducting thorough assessments to identify customers’ strengths and address challenges.
• Collaborate to establish short and long-term employment and career goals.
• Conducts and maintains contacts with community organizations for the purpose of outreach, recruitment, and positive public relations.
• Leverage external and system resources to achieve the most effective outcomes.
• Advocates for the customer and provides other resources and contacts, when Workforce Solutions cannot meet the customer’s needs.
• Provide ongoing communication to ensure customer’s needs are met and maintains contact with the individual to coach and support, recognize benchmarks, and achieve goals.
• Helps customers access other services and resources they may want or need, including Workforce Solutions’ financial aid.
• Provide professional employment-related counseling and advice about local labor market information, career exploration tools, resources, and job search.
• Facilitate career events, presentations, and workshops associated with resume writing, interviewing skills, networking, and industry research

Required Education, Knowledge, Skills, and Abilities

• Bachelor’s degree OR at least six months of experience and transferrable skills may be substituted for each 15 hours of college credit up to two years OR four years of experience working at Workforce Solutions and a recommendation from current or most recent supervisor

• Ability to listen to customers, analyze expressed need, suggest solutions, and an action plan
• Provides exceptional customer service by understanding what the customer wants and suggesting viable options
• Strong interpersonal communication skills; knowledge of strengths-based interviewing techniques; communicate orally and in writing at a business level
• Ability to interact positively with a variety of personalities and socio-economic populations.
• Proficient in Microsoft Windows and Office Suites; familiar with and able to use computers; able to learn new software
• Works well in teams, with customers and other staff (flexible, congenial and adaptable)
• Ability to coordinate activities and conduct outreach with Adult Education/ Literacy partners, local school districts, community-based organizations and employers
• Exhibits capabilities for engaging youth in trust-based, positive, and productive relationships.
• Able to travel to different community partners, events, and provide services on-site.
• Experience assessing customers’ work experience, education/interests, and career goals
• Comfortable discussing potential challenges to securing employment and providing professional advice and referrals
• Able to read, understand, and apply policies and procedures
• Able to effectively prioritize tasks, manage time, and stay organized

Preferred Skills

• Experience with career management strategies and job search processes
• Strong functional knowledge of business career paths
• Utilize strong advising skills to critique customers’ resumes, as well as providing interviewing tips, and job search strategies

Compensation: $44,000/year

Location:                                 Conroe Career Office
Job Title:                                Program Tracking Specialist
Hours:                                      Full Time

 

Description:

The Program Tracking Specialist plays an integral role on the office team.  This staff person handles the necessary tracking of customer services and activities allowing other staff to concentrate on providing the best services possible to customers.

Responsibilities

• Handles the tracking of electronic records and activities
• Understands, reviews and monitors the Management Information Systems used in job matching, recruitment, data entry and customer requirements.
• Verifies continuing customer eligibility, data enters work applications and customer attendance and creates new customer records.

 

Qualifications:

Two years college preferred & 2 yrs exp in a data management environment. Knowledge & understanding of MIS.  Strong data entry and Excel skills & proficiency in Microsoft Office; familiar with and able to use computers and learn new software. Detail oriented, works well with internal customers & possesses excellent communication and analytical skills.

Compensation: $46,000.00/year

Location:                                 Conroe DMO
Job Title:                                 Financial Aid Eligibility Specialist
Hours:                                      Full Time

 

Position Description

The individual in this entry level position provides superior customer service to applicants seeking financial aid assistance for training in a fast paced, multi-functional environment. The Eligibility Specialist will eagerly assist applicants with applications and required documents for financial assistance and other expanded services Workforce Solutions offers. Accurate and expedient data entry into appropriate systems and exceptional and timely communications with internal and external customers will be required. Interactions will be high volume via phone and/or other virtual communication methods.

 

Qualifications:

• High School or GED required; Bachelor’s degree
• Three or more years of work experience, preferably in eligibility and/or a customer service environment.
• Broad base knowledge of Labor Market Information and financial aid for childcare and training programs (or demonstrated ability to learn quickly).
• Ability to proactively resolve issues and seek answers, actively look for ways to help people, perform under pressure, meet tight deadlines and meet or exceed performance goals.
• Strong organizational and time management skills with the ability to manage multiple projects.
• Strong problem-solving skills with the ability to identify and evaluate problems and devise timely and effective solutions.
• Excellent verbal, written and interpersonal communications skills to effectively interact with a wide-ranging audience in a diverse community.
• Communicate effectively in writing as appropriate for the needs of the audience.
• Superior customer service orientation and a commitment to timely resolution of customer issues is essential.

Required Attributes for success in this position

• Flexibility is extremely important and required.
• Ability to learn quickly and implement changes immediately.
• Works accurately with great attention to detail
• Time management and accountability to task
• Enthusiastic approach to innovative styles and practices of delivering superior customer interactions
• Can communicate clearly, both written and in speech

Skills, and Abilities

• Determines customers eligible for the Workforce Solutions financial aid.
• Enter information in the appropriate management information system and maintain electronic files as needed.
• Functions as a financial aid resource specialist for applicants, responding to inquiries from prospective students.
• Handles a high volume of inbound and outbound communications with prospective residents seeking financial aid for training.
• Processes a high volume of incoming applications/inquiries in a timely and accurate manner.
• Collects accurate and complete information from residents, protecting confidential information while determining eligibility.
• Makes recommendations for process improvements to continuously improve efficiency of operations and customer service.
• Resolves routine customer concerns utilizing excellent customer service skills.
• Maintains excellent productive working relationships with all business partners to ensure seamless customer service.

Compensation: $22.12/hr

Job Title:                                 Supervisor- Recruiting
Hours:                                      Full Time- Salary

Description:

• The career office supervisor works as a partner with their manager to oversee office staff and to make sure that the office’s activities align with Workforce Solutions mission.
• The supervisor leads, coaches, mentors and monitors staff to ensure they are properly trained in Workforce Solutions policies and procedures and carry out assigned work
• The supervisor creates an office environment in which staff are focused on individualized and quality customer service.

 

Duties and Responsibilities

 

Works with manager to oversee staff and align work with Workforce Solutions Mission

• Understands and supports Workforce Solutions Mission and Values
• Clearly communicates to line staff how their work supports and advances Workforce Solutions Mission and Values
• Manages change by explaining why and how changes are implemented
• Clearly communicates expectations and priorities to line staff
• Communicates to the manager on behalf of line staff needed resources, problems in effectively accomplishing the unit’s work, and proposed solutions to problems
• Coordinates unit’s work with other units in the office
• Communicates with Employer Service staff to coordinate a response to employers’ and residents workforce needs
• Is responsible for meeting office performance goals

 

Leads, coaches and mentors and monitors staff 

• Leads by example
• Properly disseminates and interprets information to staff
• Delegates and reviews status of on-going work to ensure that staff are meeting expectations and are completing their assigned work on-time
• Assures timely and accurate data entry
• Directly supervises and evaluates the performance of line staff reporting to the supervisor
• Provides line staff regular written performance evaluations and conducts conferences to discuss individual staff strengths, weaknesses, and areas needing improvement.
  • Recorded observations have meaningful, helpful comments that have been shared with staff.
• Identifies how individual staff may benefit by coaching and/or mentoring from supervisory or other senior staff members to increase general labor market knowledge and develop competence in applying that knowledge to help Workforce Solutions customers
• Recommends appropriate personnel actions including salary increases, improvement plans and termination when necessary.
• Recognizes problems in office operations, helps identify the root cause of problems, and suggests and implement solutions

 

Creates an office environment where staff focus on quality customer service

• Assures that staff are continually reminded to provide quality customer service
• Assures staff understand how Workforce Solutions defines quality customer service
• Assures staff understand how each one can provide quality customer service
• Provides customers the opportunity to complain and uses good judgment to quickly resolve or elevate complaints
• Follows up on complaint resolution

 

Other duties

• Initiates personal development in preparation for increased responsibilities
• Ensures that company and contract policies and procedures are followed

• May help assure Workforce Solutions facility is safe and that systems work; may arrange for needed repairs.
• Manages staff time and leave
• Participates in hiring decisions

 

Qualifications:

• Bachelor’s degree and a minimum of two years experience in the work place, or
• 4 years of management experience – 15 semester hours of college credit may be substituted for each 6 months of management experience, or
• 2 years of experience at Workforce Solutions with good performance reviews and a recommendation from her/his current supervisor.
• Receives the National Workforce Institute Level 1 certification (Certified Workforce Professional) within six months of starting work as a Supervisor.
• Receives the National Workforce Institute Level 2 certification (Certified Workforce Expert – Direct Customer Contact: Job Seeker Services – Management) within two years of starting work as a Supervisor.

 

Compensation: $55,000/year

Location:                                 Cypress Career Office
Job Title:                                 Career Advisor
Hours:                                      Full Time

 

Description:

Helps residents get a job, keep a job or get a better job.  She/he provides professional advice to customers who want job search guidance, career advice or placement.  They will work to evaluate a customer’s background, training, and education to help develop realistic career goals.

• Manages customers in their career exploration
• Collaborate to establish short and long-term employment and career goals
• Advocates for the customer and provides other resources and contacts, when Workforce Solutions cannot meet the customer’s needs
• Leverage external and system resources to achieve the most effective outcomes
• Provide ongoing communication to ensure customer’s needs are met and maintain contact with the individual to coach and support, recognize benchmarks, and achieve goals
• Helps customer’s access other services and resources they may want or need, including Workforce Solutions’ financial aid
• Provide professional employment-related counseling and advice about local labor market information, career exploration tools, resources, and job search
• Facilitate career events, presentations, and workshops associated with resume writing, interviewing skills, networking, and industry research

Qualifications:

Bachelor’s Degree OR 6 months experience and transferrable skills may be substituted for each 15 hours of college credit up to two years OR four years of experience working at Workforce Solutions ad a recommendation from current supervisor. Bilingual in English and Spanish required.  Ability to listen to customers, analyze expressed need, suggest solutions, and an action plan.  Provides exceptional customer service by understanding what the customer want and suggesting viable options.  Strong interpersonal communication skills.  Proficient in Microsoft Windows and Office Suites.  Works well in teams. Able to read, understand, and apply policies and procedures.  Able to effectively prioritize tasks, manage time, and stay organized.

Compensation: $44,000/year

Location:                                 Katy Career Office
Job Title:                                 Youth Career Advisor
Hours:                                      Full Time

 

Position Description

Our purpose (Why We Exist) is to keep our region a great place to do business, work and live. 

The individual in this position helps people get a job, keep a job or get a better job.  The Youth Career Advisor provides professional advice to customers who want job search guidance, career advice or placement. They will work to evaluate a customer’s background, training, and education to help develop realistic career goals.

Youth Career Advisors:

• Conducts outreach and recruitment of youth customers.

• Manages customers in their career exploration, including:
  • Developing a relationship with the customer,
  • Actively listen to determine customers’ employment-related wants and needs,
  • Identifying skills and abilities,
  • Evaluating their past work experience, as it relates to current goals, and
  • Conducting thorough assessments to identify customers’ strengths and address challenges.
• Collaborate to establish short and long-term employment and career goals.
• Conducts and maintains contacts with community organizations for the purpose of outreach, recruitment, and positive public relations.
• Leverage external and system resources to achieve the most effective outcomes.
• Advocates for the customer and provides other resources and contacts, when Workforce Solutions cannot meet the customer’s needs.
• Provide ongoing communication to ensure customer’s needs are met and maintains contact with the individual to coach and support, recognize benchmarks, and achieve goals.
• Helps customers access other services and resources they may want or need, including Workforce Solutions’ financial aid.
• Provide professional employment-related counseling and advice about local labor market information, career exploration tools, resources, and job search.
• Facilitate career events, presentations, and workshops associated with resume writing, interviewing skills, networking, and industry research

Required Education, Knowledge, Skills, and Abilities

• Bachelor’s degree OR at least six months of experience and transferrable skills may be substituted for each 15 hours of college credit up to two years OR four years of experience working at Workforce Solutions and a recommendation from current or most recent supervisor

• Ability to listen to customers, analyze expressed need, suggest solutions, and an action plan
• Provides exceptional customer service by understanding what the customer wants and suggesting viable options
• Strong interpersonal communication skills; knowledge of strengths-based interviewing techniques; communicate orally and in writing at a business level
• Ability to interact positively with a variety of personalities and socio-economic populations.
• Proficient in Microsoft Windows and Office Suites; familiar with and able to use computers; able to learn new software
• Works well in teams, with customers and other staff (flexible, congenial and adaptable)
• Ability to coordinate activities and conduct outreach with Adult Education/ Literacy partners, local school districts, community-based organizations and employers
• Exhibits capabilities for engaging youth in trust-based, positive, and productive relationships.
• Able to travel to different community partners, events, and provide services on-site.
• Experience assessing customers’ work experience, education/interests, and career goals
• Comfortable discussing potential challenges to securing employment and providing professional advice and referrals
• Able to read, understand, and apply policies and procedures
• Able to effectively prioritize tasks, manage time, and stay organized

Preferred Skills

• Experience with career management strategies and job search processes
• Strong functional knowledge of business career paths
• Utilize strong advising skills to critique customers’ resumes, as well as providing interviewing tips, and job search strategies

Compensation: $44,000/year

Location:                                Missouri City Career Office
Job Title:                                 Service Coordinator
Hours:                                      Full Time

 

Description:

The Service Coordinator is the link between the visitor and service by fulfilling the requested need or connecting the visitor with other staff who will be able to further provide service.

Responsibilities

• Welcomes customers to Workforce Solutions; determines the best way to serve them based on their needs
• Delivers prompt service in a timely, friendly, and consistent manner
• Serves as an advocate for the customer in accessing the needed service
• Exhibits knowledge when providing information about service, jobs, labor market information, office resources, community resources and use of resources, material and equipment
• Shares current local labor market information
• Critiques resumes and provides suggestions to individuals
• Assist customers in completing applications for service
• Supports customers in setting up meetings with other Workforce Solutions staff
• Effectively help customers use equipment such as fax, copier, scanner, and computer
• Assist with setting up email accounts and passwords for use in sending resumes, using WorkinTexas, My TX Careers, other search engines, applying online for jobs
• Assist customers patiently with problems, complaints – remain courteous when dealing with difficult and angry customers
• Ability to multitask and effectively handles situations where multiple customers want attention at the same time
• Makes referrals to jobs and community resources

Qualifications:

H.S. or GED & 2 yrs. College preferred OR H.S. or GED & 2 yrs. customer service.  Has intermediate to advanced computer skills and able to provide instruction or guidance in computer operations & can provide technical assistance in software programs. Bilingual in English and Spanish preferred.

Compensation: $42,000.00/yr

Location:                                 Sealy
Job Title:                                 Supervisor
Hours:                                      Full Time – Salary

 

Description:

• The career office supervisor works as a partner with her manager to oversee office staff and to make sure that the office’s activities align with Workforce Solutions mission.
• The supervisor leads, coaches, mentors and monitors staff to ensure they are properly trained in Workforce Solutions policies and procedures and carry out assigned work
• The supervisor creates an office environment in which staff are focused on individualized and quality customer service.

 

Duties and Responsibilities

Works with manager to oversee staff and align work with Workforce Solutions Mission

• Understands and supports Workforce Solutions Mission and Values
• Clearly communicates to line staff how their work supports and advances Workforce Solutions Mission and Values
• Manages change by explaining why and how changes are implemented
• Clearly communicates expectations and priorities to line staff
• Communicates to the manager on behalf of line staff needed resources, problems in effectively accomplishing the unit’s work, and proposed solutions to problems
• Coordinates unit’s work with other units in the office
• Communicates with Employer Service staff to coordinate a response to employers’ and residents workforce needs
• Is responsible for meeting office performance goals

 

Leads, coaches and mentors and monitors staff 

• Leads by example
• Properly disseminates and interprets information to staff
• Delegates and reviews status of on-going work to ensure that staff are meeting expectations and are completing their assigned work on-time
• Assures timely and accurate data entry
• Directly supervises and evaluates the performance of line staff reporting to the supervisor
• Provides line staff regular written performance evaluations and conducts conferences to discuss individual staff strengths, weaknesses, and areas needing improvement.
  • Recorded observations have meaningful, helpful comments that have been shared with staff.
• Identifies how individual staff may benefit by coaching and/or mentoring from supervisory or other senior staff members to increase general labor market knowledge and develop competence in applying that knowledge to help Workforce Solutions customers
• Recommends appropriate personnel actions including salary increases, improvement plans and termination when necessary.
• Recognizes problems in office operations, helps identify the root cause of problems, and suggests and implement solutions

Creates an office environment where staff focus on quality customer service

• Assures that staff are continually reminded to provide quality customer service
• Assures staff understand how Workforce Solutions defines quality customer service
• Assures staff understand how each one can provide quality customer service
• Provides customers the opportunity to complain and uses good judgment to quickly resolve or elevate complaints
• Follows up on complaint resolution

Other duties

• Initiates personal development in preparation for increased responsibilities

• Ensures that company and contract policies and procedures are followed
• May help assure Workforce Solutions facility is safe and that systems work; may arrange for needed repairs.
• Manages staff time and leave
• Participates in hiring decisions

 

Qualifications:

• Bachelor’s degree and a minimum of two years experience in the work place, or
• 4 years of management experience – 15 semester hours of college credit may be substituted for each 6 months of management experience, or
• 2 years of experience at Workforce Solutions with good performance reviews and a recommendation from her/his current supervisor.
• Receives the National Workforce Institute Level 1 certification (Certified Workforce Professional) within six months of starting work as a Supervisor.
• Receives the National Workforce Institute Level 2 certification (Certified Workforce Expert – Direct Customer Contact: Job Seeker Services – Management) within two years of starting work as a Supervisor.

 

Compensation: $55,000/year

Location:                                 Willowbrook Career Office
Job Title:                                 Recruiter
Hours:                                      Full Time

 

Description:

Recruiters work with employers who want to fill open jobs.  A recruiter adds value to area businesses by quickly finding, screening, and sending candidates who match the business’ needs for skilled talent.

Responsibilities:

• Manage the full life cycle of recruitment activities, including outreaching and interviewing prospective candidates and referring qualified candidates to employers.
  • When necessary, they receive and enter job posting information from an employer
• Spend most of their time recruiting, screening, and referring qualified candidates to job postings in WorkInTexas.com.
  • Help candidates improve WorkInTexas.com applications and resumes
• Use alternate candidate sources and explore creative methods for filling job postings.
• Actively participate in networking opportunities with outside sources (business associations, educational institutions, industry organizations, etc.) to increase candidate pool.
• Communicate with employers to discuss their needs and solicit feedback on our service.
• Provide continuing service to employers with open job postings in WorkInTexas.com, ensuring adequate referral activity.
• Communicate employer feedback to career office staff to provide feedback for job candidates.
• May arrange and monitor the scheduling and logistics of employer interviews as well as onsite and jobsite hiring events.
• Document work as required in WorkInTexas.com

Qualifications:

• BA or BS in Human Resources, Business Administration, Marketing, Psychology or related field OR direct experience in business administration, marketing, or human resources for at least eight years.
• Two-plus years recruiting experience with a large, complex or high volume organization, fast-paced working environment
• General knowledge of human resource topics (recruiting, application process, interviewing, hiring, etc.)
• Ability to execute recruiting strategies to deliver suitable job candidates to match employers’ needs
• Ability to listen to employers and understand specific occupational requirements and candidate qualifications
• Ability to quickly assess job candidate qualification, suitability, readiness, and interest in employer positions
• Ability to use assessment tools to effectively screen candidates
• Strong oral and written communication skills
• Able to type a minimum of 35 wpm
• Proficient in Microsoft Windows and Office and willing to learn new software.
• Works well in teams including employers and other staff (flexible, congenial and adaptable).

Compensation: $45,000/year

Location:                                 Willowbrook Career Office
Job Title:                                 Career Advisor
Hours:                                      Full Time

 

Description:

Helps residents get a job, keep a job or get a better job.  She/he provides professional advice to customers who want job search guidance, career advice or placement.  They will work to evaluate a customer’s background, training, and education to help develop realistic career goals.

• Manages customers in their career exploration
• Collaborate to establish short and long-term employment and career goals
• Advocates for the customer and provides other resources and contacts, when Workforce Solutions cannot meet the customer’s needs
• Leverage external and system resources to achieve the most effective outcomes
• Provide ongoing communication to ensure customer’s needs are met and maintain contact with the individual to coach and support, recognize benchmarks, and achieve goals
• Helps customer’s access other services and resources they may want or need, including Workforce Solutions’ financial aid
• Provide professional employment-related counseling and advice about local labor market information, career exploration tools, resources, and job search
• Facilitate career events, presentations, and workshops associated with resume writing, interviewing skills, networking, and industry research

Qualifications:

Bachelor’s Degree OR 6 months experience and transferrable skills may be substituted for each 15 hours of college credit up to two years OR four years of experience working at Workforce Solutions ad a recommendation from current supervisor. Bilingual in English and Spanish required.  Ability to listen to customers, analyze expressed need, suggest solutions, and an action plan.  Provides exceptional customer service by understanding what the customer want and suggesting viable options.  Strong interpersonal communication skills.  Proficient in Microsoft Windows and Office Suites.  Works well in teams. Able to read, understand, and apply policies and procedures.  Able to effectively prioritize tasks, manage time, and stay organized.

Compensation: $44,000/year

Location:                                 Wharton Career Office
Job Title:                                 Career Advisor
Hours:                                      Full Time

 

Description:

Helps residents get a job, keep a job or get a better job.  She/he provides professional advice to customers who want job search guidance, career advice or placement.  They will work to evaluate a customer’s background, training, and education to help develop realistic career goals.

• Manages customers in their career exploration
• Collaborate to establish short and long-term employment and career goals
• Advocates for the customer and provides other resources and contacts, when Workforce Solutions cannot meet the customer’s needs
• Leverage external and system resources to achieve the most effective outcomes
• Provide ongoing communication to ensure customer’s needs are met and maintain contact with the individual to coach and support, recognize benchmarks, and achieve goals
• Helps customer’s access other services and resources they may want or need, including Workforce Solutions’ financial aid
• Provide professional employment-related counseling and advice about local labor market information, career exploration tools, resources, and job search
• Facilitate career events, presentations, and workshops associated with resume writing, interviewing skills, networking, and industry research

Qualifications:

Bachelor’s Degree OR 6 months experience and transferrable skills may be substituted for each 15 hours of college credit up to two years OR four years of experience working at Workforce Solutions ad a recommendation from current supervisor. Bilingual in English and Spanish required.  Ability to listen to customers, analyze expressed need, suggest solutions, and an action plan.  Provides exceptional customer service by understanding what the customer want and suggesting viable options.  Strong interpersonal communication skills.  Proficient in Microsoft Windows and Office Suites.  Works well in teams. Able to read, understand, and apply policies and procedures.  Able to effectively prioritize tasks, manage time, and stay organized.

Compensation: $44,000/year