Mission

Building a more loving and caring community through service.

Values Statement

We, people of faith, called by our traditions to compassion have created an organization where we gather in mutual respect, dialogue and cooperative action to provide a connection between communities of faith and the community at large.

Our unique human services agency has over 350 employees currently providing business, employee assistance, child care, job search assistance, and community support to people in 13 locations throughout Houston and the surrounding counties. We pride ourselves in our work culture and team-building philosophy.

Interfaith Culture

Interfaith of the Woodlands is dedicated to making a difference in our community. To assist us in achieving our mission, we have created a work culture for our employees that embraces diversity and inclusiveness, upholds quality and accountability, is collaborative, innovative, caring and fun! We offer competitive benefits and pride ourselves in our team-building philosophy.

Location:                    Interfaith Hand Me Up Shop
Job Posting Date:    September 16, 2022
Closing Date:            Until Filled
Job Title:                    Cashier – Bilingual
Hours:                         Part-Time

Description:

As a Cashier for the Interfaith Hand Me Up Shop (HMUS) resale store, your position is vital to delivering an outstanding customer service experience.  The Cashier leads by example, supporting a customer centric, fun, engaging and collaborative shopping experience.  Always demonstrating outstanding customer service and selling skills.  The Cashier helps keep the selling floor stocked with proper assortment and ready for daily business, while maintaining the selling floor and fitting room clean, neat and ready to shop for all HMUS visitors.

                                                         

Primary Duties:

  • Provide excellent customer service to customers, clients, and donors, listening and asking questions to determine customer’s needs, then giving options and advice on meeting those needs
  • Serve as Lead Cashier in all cash handling procedures including daily and nightly register reconciliation
  • Input tax exempt transactions into register to ensure audit compliance
  • Assist management with supervision of volunteers at cash wrap and on sales floor ensuring that everyone maintains a professional attitude with sincerity and enthusiasm reflecting Interfaith’s mission
  • Assist Family Services’ clients with clothing voucher redemption
  • Assist with customer phone call inquiries
  • Regular, dependable attendance and punctuality
  • Assist in Interfaith disaster recovery efforts
  • Other duties as assigned

Qualifications:

High school education required, minimum experience level of 2 years, customer service and retail experience preferred, personal computer experience, computer software experience.  Effective written and verbal skills, ability to interpret instructional documents, such as reports and procedure manuals, daily tasks lists, etc.  Have knowledge of basic math functions such as addition, subtraction, multiplication, and division.  Ability to understand key metrics including sales pricing guidelines.  Be a self-starter, and able to work independently and as part of a team.                                 

Compensation: Based on background and experience

 

Location:                    Interfaith Hand Me Up Shop
Job Posting Date:    September 16, 2022
Closing Date:            Until Filled
Job Title:                    Inventory Associate
Hours:                         Full-Time

Description:

As an inventory Associate for the Interfaith Hand Me Up Shop resale store your position involves, but not limited to receiving and picking up donations, working with volunteers and staff in the workroom and on the sales floor to ensure heavy inventory stock is moved safely.  Heavy lifting is an essential function of this job as moving of donations, boxes, bins and furniture, etc. are daily activities of this position at the Hand Me Up Shop.  Ability to make quick decisions regarding donation intake maintain overall workroom organization.  Must be able to drive a 15 foot box truck to assist with donation pickup.

 

  • Provide excellent customer service to customers, clients and donors
  • Maintain level of excellence standards in processing procedures for donations, including daily maintain of clean, neat and organized work room, sales floor and outside of building
  • Support Interfaith by setting the example of being part of an inclusive workroom team and volunteers, helping them reach their fullest potential and increase productivity and efficiency in a fun and safe environment
  • Follow directive for daily plan with management and staff required to prepare needed goods for sales floor replenishment
  • Able to work with power tools: i.e. sanders, drills, skill saws for light carpentry and furniture repair as needed
  • Move furniture in safe and non-damaging manner
  • Support Interfaith in disaster recovery efforts
  • Other duties as assigned

Qualifications:

High school education level, customer service experience preferred, furniture retail and/or moving experience preferred.  Must be able to lift 50 pounds continually.  Must reside within 15 miles of 77381 zip code.  Experience with diverse populations, nonprofits, and customer service preferred.  Strong organizational skills, and attention to details, ability to multitask, and ability to work independently and on collaborative projects.  Basic knowledge of computers and Microsoft Office Suite.

Compensation: Based on background and experience

 

Location:                    Interfaith Central Office
Job Posting Date:    August 19, 2022
Closing Date:            Until Filled
Job Title:                    Facilities Manager
Hours:                         Full-Time

The Facilities Manager serves as leader of the Facilities Department and will fill a supervisory role; managing a team of three (3) employees. Responsible for the total performance of the Facilities Team, the Facility Manager will be responsible of overseeing all maintenance needs and support functions for Interfaith’s multi-site environment.

The Facilities Manager will directly manage moves, adds and changes (MAC) and facilitate IT needs, oversee all procurement processes for facility needs, provide oversight of ongoing janitorial and building maintenance operations, along with the management of sub-contractors for Interfaith’s facilities.

The Facilities Manager will maintain an internal client relationship with management and other department leaders to ensure continual availability in order to align with and meet Interfaith’s strategic plan.

Primary Duties and Responsibilities include but are not limited to:

  • Support the philosophy and mission of Interfaith
  • Maintain Interfaith’s facilities including Workforce Offices, Child Development Center, Hand Me Up Shop and Interfaith Community Clinic office needs
  • Oversee Facility, IT and Procurement operations for all Interfaith departments
  • Responsible for procurement of all equipment purchases, office supplies, facilities costs, building and equipment maintenance, telephone costs and connectivity costs, purchase orders and the monitoring of monthly status reports.
  • Ensure procurement process follows TWC Financial Manual for Grants and Contracts, H-GAC regulations and company policy
  • Coordinate site moves and build out construction for all Interfaith departments as needed
  • Serve as Interfaith’s contact for external vendors including building security and IT
  • Troubleshoot IT problem requests for Central, ICDC, ICC and HMUS; submit Work Requests to IT contractor
  • Manage set-up and breakdown for meetings and special events.
  • Oversee equipment inventory for all departments
  • Stay abreast of technology changes and trends
  • Be aware and know all emergency procedures
  • Attend all management and Central staff meetings
  • Other duties as assigned

Performance Objectives

Leadership – 100%

  • On-site leader with Facility Management expertise and best representative of Interfaith when engaging vendors, contractors, community partners and investors.
  • Demonstrate and promote Interfaith’s mission, vision, values, culture and community service philosophies.
  • Acts as a positive role model; proactive in the achievement of the Facilities Department’s goals and objectives that align with Interfaith’s strategic plan.
  • Hire, develop, coach, appraise, reward, and manage performance of Facilities department staff. Motivate and mentor staff and lead by example through appropriate participation and involvement in and oversight of Facilities activities. Plan, provide continuity, and lead succession planning efforts for Facilities positions. Prepare work schedules, assign work, and oversees the work product (while minimizing overtime and call-in hours). Ensuring staff are adhering to Interfaith’s Facility Department’s safety policies, procedures and protocols. Demonstrates quality leadership in meeting performance plans.
  • Develop and maintain performance appraisals for staff on a timely and accurate basis.
  • Maintain strong understanding of Interfaith’s policies and procedures to achieve set results and meet deadlines.
  • React to change productively and handle tasks as assigned

Customer Service – 100%

  • Communicate effectively with internal and external staff and vendors.
  • Develop and maintain positive relationships with department leaders and staff.
  • Address and ensure department needs are met timely with quality service delivery.
  • Coordinate housekeeping activities with other departments and provide recommendations for replacement of equipment and furnishings in accordance to OSHA standards and regulations.
  • Provide a consistent hospitality experience; resulting in higher engagement and productivity from employees.

Procurement – 50%

  • Responsible for procurement of all equipment purchases, office supplies, facilities costs, building and equipment maintenance, telephone costs and connectivity costs; including the coordination for all Facilities related contract negotiations.
  • Ensure procurement process follows TWC Financial Manual for Grants and Contracts, H-GAC regulations and company policy, and solve procurement related issues or escalate as appropriate
  • Coordinate site moves and build out construction for all departments and oversee the coordination of building space allocation, move management of departments and floorplan layouts, and expansion projects, as needed.
  • Inspects facility projects (to include construction, installation, expansion, mergers & acquisitions) for compliance and tracks the progress of project. Maintains open lines of communication and provides progress reporting to upper management as needed.
  • Initiate and process new requisitions, request for quote/proposal, and purchase orders.
  • Assist with procurement related special projects and provide updates on a weekly or bi-weekly basis for RFQs, Quotes, Lead Time, Pricing, etc.
  • Maintain vendor relationships and collect necessary information such as bank and tax documents in order to add them to the approved supplier list.
  • Collect, organize and file documentation such as approvals, order confirmations, quotes, receipts, and other documents in correct cloud database folders.

Minimum Education and Experience

  • Bachelor’s Degree preferred and at least five (5) years relevant experience
  • Must have project management experience
  • Construction and procurement experience preferred
  • General working knowledge of commercial building maintenance
  • Proven track record of supervising and mentoring direct reports
  • Must have a valid Texas driver’s license
  • Must be proficient in Microsoft Office Suite and MacOS Systems

Knowledge, Skills and Abilities

  • Must possess extremely strong communication, organizational, time management, and critical thinking skills and the ability to multi-task in a high demand, fast paced environment.
  • Excellent leadership skills and passion for service.
  • Must have a clear understanding of how effectively managing the facilities will contribute to the success of Interfaith’s overall operation.
  • Strong attention to detail with ability to properly and timely respond, follow-up and ask clarifying questions to ensure understanding.
  • Must possess discretion with confidential information.

Work Demands

The role of Facilities Manager requires a high degree of mental and physical effort due to considerable interruptions and/or frequent changes of activity or workloads during a typical day. The position will also require travel in his/her own vehicle to and from sites, seminars and meetings. This job will require one to remain in a prolonged stationary position at times and to constantly position self in high, low and narrow spaces at other times. The physical requirements include ascending and descending steps and ladders, and one must be able to operate a mechanical vehicle and office machinery as needed. One must be able to work indoors and outdoors year-round, in multiple weather conditions; including direct sun. One can expect frequent physical exertion from moving, transporting, and repositioning heavy objects and materials and be able to constantly lift 50lbs. objects. This individual is expected to exchange accurate information frequently through verbal, visual, electronic and written communications.

Schedule

This position will require the employee to work a flexible schedule in order to meet the needs of the organization. Work may be required on evenings, weekends and holidays.

Primary Schedule is Monday – Friday 8:00 a.m. to 4:30 p.m.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. The employee has reviewed this description and agrees that he/she is fully able and can perform the duties and responsibilities listed above.

Compensation: Based on background and experience

 

Location:                    Interfaith Central Office
Job Posting Date:    September 1, 2022
Closing Date:            Until Filled
Job Title:                    Volunteer Coordinator
Hours:                         Full-Time

Description:  Recruit, train and place volunteers for Interfaith of The Woodlands community programs and special events.  Retain a volunteer base to ensure Interfaith can meet community needs by delivering successful execution of programs and services.

Primary Duties

  • Recruit individual and group community volunteers as needed for volunteer opportunities
  • Responsible for communicating opportunities for Interfaith’s Programs
  • Coordinate and lead monthly Volunteer Orientations
  • Process and maintain all individual and group volunteer applications including criminal history/reference checks then forward approved volunteers to interested program staff
  • Provide support to Programs and Services staff for volunteer needs as needed
  • Maintain tracking procedures for Client Track database for all volunteer opportunities and programs
  • Identify and coordinate “volunteer match” opportunities with individuals, corporations, and member congregations
  • Coordinate annual Interfaith Volunteer Appreciation activities
  • Coordinate community volunteers for The Woodlands Marathon, Insperity Invitational Golf Tournament, Ironman Texas
  • Coordinate Interfaith All Star Volunteer Program
  • Provide community presentations for volunteer recruitment
  • Write acknowledgements and Thank You correspondence as needed
  • Assist with Interfaith Disaster Recovery Efforts
  • Other duties as assigned
  • Serve as Interfaith’s contact for external vendors including building security and IT
  • Troubleshoot IT problem requests for Central, ICDC, ICC and HMUS; submit Work Requests to IT contractor
  • Manage set-up and breakdown for meetings and special events.
  • Oversee equipment inventory for all departments
  • Stay abreast of technology changes and trends
  • Be aware and know all emergency procedures
  • Attend all management and Central staff meetings
  • Other duties as assigned

Qualifications: Bachelor’s degree and 2-5 years social service or nonprofit experience preferred.  Must have strong organizational, customer services and interpersonal skills, and computer proficient; ability to manage multiple tasks and work with diverse groups; previous experience with donor/volunteer database software preferred; live within 15 miles of 77381 area preferred.

 Compensation: Based on background and experience

Location:                        Interfaith Central Office
Job Posting Date:      February 25, 2022
Closing Date:               Until Filled
Job Title:                        Receptionist (Bilingual)
Hours:                             Full-time

Description:

Assist with daily office functions including reception, customer service, and information and referral services for Interfaith Central Office.  The receptionist plays a vital role for the organization, ensuring a welcoming place as the point of entry for all visitors to Interfaith.

Responsibilities:

  • Greet and assist customers to ensure excellent customer service
  • Maintain and provide current information and resources to community
  • Direct incoming phone calls and visitors to proper person/department
  • Assist with Medical Equipment Program
  • Maintain supplies in designated storage closets for easy access
  • Schedule Family Service appointments for special programs
  • Intake of in kind contributions and issue donation receipts
  • Process incoming deposits and donations with daily mail
  • Track and report phone calls, visitors and community service volunteers monthly
  • Maintain postage meter/outgoing mail and distribute incoming mail
  • Assist other departments with administrative work
  • Assist with Interfaith Disaster Recovery Efforts
  • Other duties as assigned.

Qualifications:

  • Bilingual – must be proficient to speak and write Spanish
  • Associate degree and 2 years relevant experience
  • Friendly and welcoming presence
  • Possess a helpful, flexible attitude
  • Ability to maintain confidentiality and use discretion
  • Strong organizational, customer service and interpersonal skills
  • Computer proficient, including Microsoft Office programs
  • Solid multi-tasking ability
  • Ability to lift and move 25 pounds
  • Must reside within 15 miles of 77381 zip code area

Compensation: Based on background and experience

Location:                        Interfaith Central Office
Job Posting Date:      September 23, 2022
Closing Date:               Until Filled
Job Title:                      Development Assistant
Hours:                             Full-Time

Description:

Provide professional, administrative support and assistance to the Development Department. Responsible for balancing daily recordkeeping functions, while supporting the department’s community engagement initiatives as requested.

 Primary duties:

Engagement Event Support – 25%

  • Prepare materials for committee meetings as assigned
  • Perform set-up and/or tear down for internal or external meetings or events as requested
  • Support departmental events as requested

Administrative Support – 75%

  • Prepare and Mail Donor Acknowledgement Letters as scheduled
  • Create and manage mailing lists for event invitations and related pieces
  • Organize, create and process check requisitions and maintain expenses logs
  • Research returned mail and update database as necessary
  • Run periodic checks of donor databases for accuracy
  • Procure event supplies and/or make supply returns as necessary
  • Manage office supply and event supply inventory
  • Contribute to monthly, quarterly and annual reporting metrics
  • Preform data entry for in-kind gifts

Other Duties As Assigned –

This job description reflects generally anticipated responsibilities as related to the Development Assistant position.  The description is subject to periodic updating and will evolve over time.  At management’s discretion, the employee may be assigned different or additional duties from time to time.

Qualifications:

Demonstrated experience with database management.  1-2 years’ experience in a customer service centered office setting.  Proficient working knowledge of Microsoft Office Suite and relational databases.  Ability to discern and protect privileged information.  Ability to work independently.  Confidence to manage multiple tasks and competing priorities in a fast-paced environment.  Extreme attention to detail.  Possess initiative to research answers when faced with a challenge.  Desire to work as part of a cohesive team.  Desire and willingness to interact with donors, volunteers and community members, both in written and digital communication pieces and face-to-face, verbal conversations.

Compensation: Based on background and experience

Location:                        Interfaith Central Office
Job Posting Date:      August 12, 2022
Closing Date:               Until Filled
Job Title:                      Program Coordinator – Bilingual
Hours:                             Full-time

Description:

Function as intake specialist; interview, evaluate, and document needs of families and individuals applying for assistance through Interfaith Crisis Assistance Programs.  Assume lead role of special programs as assigned.

Primary Duties:

  • Screen clients for needs and eligibility
  • Schedule appointments and make appropriate social services referrals
  • Interview and evaluate clients and determine qualified assistance available
  • Process checks and invoices and document assistance given
  • Data entry into Client Track database
  • Maintain filing procedures of client files
  • Plan and execute assigned special program
  • Organize and oversee volunteers for assigned special program
  • Assist in Interfaith disaster recovery efforts
  • Other duties as assigned

Qualifications:

Bachelor’s degree and 2 years social services/nonprofit experience preferred.  Must be bilingual with Spanish fluency.  Strong organizational, customer service and interpersonal skills; computer proficient; ability to manage multiple tasks are attributes for success in this position.  Experience working with and leading a diverse group of people to achieve common goal preferred.  Live within 15 miles of 77381 area, preferred. Must be able to heavy lift (up to 40 lbs.) stand, walk, sit, stoop, kneel, crouch, crawl, climb, and lift.  Extensive reading and computer usage.

Compensation: Based on background and experience

Location:                        Interfaith Central Office
Job Posting Date:      July 25, 2022
Closing Date:               Until Filled
Job Title:                      Program AssistantCongregate Meals, Kitchen Helper
Hours:                             Part-Time

Description: Assist Program Coordinator with execution of Congregate Meals for senior adults at local Community Center.  Assist Senior Services Team as needed with special luncheons and events.

Primary Duties

  • Serve as contact for meal delivery to South County Community Center
  • Oversee inventory of kitchen supplies for Congregate Meals
  • Properly wash and store all utensils and serving instruments daily
  • Properly clean Meals On Wheels food transport items
  • Setup community room for daily lunch service
  • Clean up community room and take out trash after each lunch service
  • Work with Volunteer Coordinator to host volunteer groups during congregate meals
  • Provide special events support to all Senior Services programs
  • Assist in Interfaith Disaster Recovery efforts
  • Other duties as assigned

Qualifications: High School Diploma and 2 years restaurant or hospitality experience.  Social services/nonprofit experience a plus, strong organizational, customer service and interpersonal skills; computer proficient; ability to manage multiple tasks; ability to work with senior adult populations required.

Compensation: Based on background and experience

Location:                                Interfaith Child Development Center
Job Posting Date:               January 7, 2022
Job Title:                               Nurse
Hours:                                    Part-Time 

Description:
To administer medication when needed, assess illnesses, maintain clinic and children medical files, and communicate with parents concerning their child’s health issues.  Provide administrative support for interfaith teachers, Front Office Staff, and the Director.

  • Provides assessment of sick and/or injured children and staff members
  • Administers medication to children as needed
  • Create and maintain files for students in compliance with state licensing regarding medication and health, keeps Procare up to date including all immunization and allergy records
  • Aware of attendance and sickness of students
  • Create and distribute health checks and files accordingly as per State regulations
  • Writes monthly article for Newsletter
  • Attend staff meetings, office meetings, and school wide events
  • Assist with car lines and helps with front office as needed
  • Answers emails and replies within 24 hours
  • Available to close the school 1 day a week if needed
  • Keeps track of all hearing and vision and coordinates visits with the Director or Assistant Director
  • Checks on fire, evacuation and weather drills
  • Provides training to new hires on emergency procedure and health and safety
  • Other duties as assigned by the Director

Qualifications:
Nursing experience required, pediatric nursing preferred.  Intermediate to advanced computer skills.

 

Compensation:                      Based on background and experience

Location:                                 Interfaith Child Development Center
Job Posting Date:                August 20, 2021
Job Title:                                 Substitute Teachers
Hours:                                     Mornings Positions & Afternoons 2:30 –
6:00 available

Description:                         

  • Provide childcare for various age groups (18 months to PreKindergarten)
  • Excellent child/staff ratios
  • Organized curriculum
  • Pleasant surroundings

Qualifications:
Prior childcare experience helpful, minimum age 18, high school graduate, excellent interpersonal skills. Requires a flexible individual who enjoys working with children.

Compensation:                      Based on background and experience

Location:                                Interfaith Child Development Center
Job Posting Date:               September 16, 2022
Job Title:                               Assistant Teacher
Hours:                                    Part-time & Full-Time Shifts (Year Round Schedule)

Description:

The Assistant Teacher is responsible for supervising and caring for preschoolers and assisting with planning and implementing the daily program under the direction of the Lead Teacher.  The Assistant Teacher will supervise the class when left in their charge, communicate with parents, attend all staff meetings and other school events, and complete other duties as assigned by the Director.

  • Attend to and supervise children at all times
  • Assist with planning and implementing daily activities that follow the curriculum under the direction of the Lead Teacher
  • Prepare the learning environment by setting up centers and preparing needed materials and supplies
  • Be Familiarized with emergency and evacuation routes and procedures
  • Assume and equal share of the housekeeping responsibilities
  • Assist with major school cleaning; sanitize and wash toys, organize closets, etc.
  • Assume lead responsibilities in the Lead Teacher’s absence by following lesson plans and daily class schedule under the supervisor of the Director
  • Keep open communication with all members of the team at all times via email or verbal
  • Maintain 30 hours of professional development
  • Have working knowledge of ICDC’s Operation Policies and Procedures; specifically emergencies procedures and policies for disciplinary actions
  • Attend Parent’s Club meeting and events and School Sponsored events
  • Attend staff meetings and In-Service days
  • Have working knowledge of State of Texas Licensing Minimum Standards
  • Treat each child, family and staff member with dignity and respect
  • Support the philosophy and mission of ICDC and Interfaith of The Woodlands at all times
  • Perform other duties as assigned by the Director and classroom Lead Teacher

Qualifications:  Must be 18 years or age or older.  Must enjoy working with children.  Must have high school diploma or equivalent.  Preschool teaching experience preferred.  Must be able to speak, read, and write in English.  With no experience, must obtain 24 hours of professional development within first month of employment.

Compensation:  Based on background and experience

Location:                                Interfaith Community Clinic
Job Posting Date:               November 19, 2021
Job Title:                               Bilingual Medical Assistant
Hours:                                    Part-time 

Description:

Coordinates overall medical program and services.
Primary Duties

  • Telephone triage as needed
  • Perform pre and post clinic duties
  • Room patients; with vital signs, medication and allergy history, brief reason for current visit, update medical history as appropriate
  • Administer medications as per physician orders, including oral, IM and subcutaneous injections and nebulized medications
  • Perform routine testing; including but not limited to EKG, urinalysis, pregnancy tests, rapid strep screes and other CLIA waived testing as per physician orders
  • Ensure smooth flow of patients
  • Access patient lab and x-ray reports via hospital EMR system
  • Process prescription refill request per clinic protocol
  • Notify patients of test results per clinic protocol
  • Maintain emergency medical cart, including completion of monthly checklist
  • Stock and maintain exam room supplies
  • Complete weekly and monthly clinic duties
  • Provide instruction for Health Education Classes
  • Perform first desk duties on assigned days
  • Other duties as assigned

Qualifications:
H.S. graduate; completion of accredited medical assisting course.  Current BCLS.  1-2 years medical office experience must be knowledgeable of HIPPA and OSHA requirements, Bilingual in English/Spanish helpful.  Proficient in the use of computerized charting, eClinicalWorks preferred.  Flexible with the ability to multi-task.

 

Compensation:                      Based on background and experience

Location:                                         Humble Career Office
Job Posting Date:                        September 23, 2022
Closing Date:                                 Until Filled
Job Title:                                        Service Coordinator
Hours:                                             Full-Time

Description:

The Service Coordinator is the link between the visitor and service by fulfilling the requested need or connecting the visitor with other staff who will be able to further provide service.

Responsibilities

  • Welcomes customers to Workforce Solutions; determines the best way to serve them based on their needs
  • Delivers prompt service in a timely, friendly, and consistent manner
  • Serves as an advocate for the customer in accessing the needed service
  • Exhibits knowledge when providing information about service, jobs, labor market information, office resources, community resources and use of resources, material and equipment
  • Shares current local labor market information
  • Critiques resumes and provides suggestions to individuals
  • Assist customers in completing applications for service
  • Supports customers in setting up meetings with other Workforce Solutions staff
  • Effectively help customers use equipment such as fax, copier, scanner, and computer
  • Assist with setting up email accounts and passwords for use in sending resumes, using WorkinTexas, My TX Careers, other search engines, applying online for jobs
  • Assist customers patiently with problems, complaints – remain courteous when dealing with difficult and angry customers
  • Ability to multitask and effectively handles situations where multiple customers want attention at the same time
  • Makes referrals to jobs and community resources

Qualifications: H.S. or GED & 2 yrs. College preferred OR H.S. or GED & 2 yrs. customer service.  Has intermediate to advanced computer skills and able to provide instruction or guidance in computer operations & can provide technical assistance in software programs. 

Compensation:  Based on background and experience

Location:                                         Cypress Career Office
Job Posting Date:                         August 19, 2021
Closing Date:                                 Until Filled
Job Title:                                        Training & Employment Navigator
Hours:                                             Full-time

Description:
Navigators help staff provide quality access to job-search assistance that increases employment opportunities for people with recognized barriers.  Navigators are responsible for ensuring staff are properly equipped to help these customers get a job, keep a job, or get a better job through Career Office services and/or linkages with other community organizations.  Navigators also develop resources and collaborate with employers, either individually or through the Employers Services Division, to facilitate job placements for customers with recognized barriers.  Navigators are expected to deliver effective presentations to the Workforce Solutions system and community organizations, and customers as appropriate.

  • In consultation with the local board business representative staff, Commercially Sexually Exploited Youth Advocates and Foster Care Youth Advocates, develop a referral model with defined processes to identify the pre-employment transition services available and appropriate for referred individuals
  • Develop a multifaceted communication and support service model for coordinator workforce services and training with advocate provided services and support, including, but not limited to: In-person and virtual strategic planning meetings with advocate providers.  One-on-one mentoring to include but not limited to phone, email and text communication with referred individuals and advocate providers
  • Develop and facilitate on-going trainings for workforce solutions staff and advocate providers under the direction of the Regional Team Manager and Board Liaison
  • Meet with the referred individual and provide intensive case management services, from referral to follow up
  • Service as the primary source for the labor market information, including growth and high-demand occupations at the county, region, and state levels
  • Convene partners, including sex trafficking victims and transitioning foster youth advocates and community partners to discuss strategies and services, gaps, and opportunities for collaboration to improve the quality and/or availability of pre-employment transition services to referred individual
  • Work with local board business representative staff to identify and cultivate a stable and committed pool of Texas employers who will commit to hire and support program participants
  • Assist with ensuring hiring employer staff is trained to navigate pre- and post-placement
  • Foster employer relationships and encourage employers to provide industry tours, job shadowing opportunities, internship/apprenticeship opportunities and serve as mentors to referred individual
  • Collect and track performance metrics for this project

 

Qualifications: Bachelor’s degree in vocational rehabilitation, human services, social services, business, education, or a related field from an accredited four-year college or university (One year of qualifying experience may be substituted for each year (30 semester hours) of college, up to a maximum of two years.) Minimum four (4) years of full-time work experience in the fields of education, vocational rehabilitation, workforce development programs, human services programs or non-profit organizations serving at risk youth, young adults or persons with disabilities is preferred.  A master’s degree from an accredited college or university may be substituted for two years of the required qualifying experience

Compensation:  Based on background and experience

Location:                                 Data Management Office – Conroe
Job Posting Date:                 September 9, 2022

Job Title:                                 Program Tracking Specialist
Hours:                                      Full-Time

 

Description:

Handles the tracking of electronic records and activities allowing other staff to concentrate on providing the best services possible to customers.  Understands, reviews and monitors the Management Information Systems used in job matching, recruitment, data entry and customer requirements.  Verifies continuing customer eligibility, data enters work applications and customer attendance and creates new customer records.

 

Qualifications:                          

Two years college preferred & 2 yrs exp in a data management environment. Knowledge & understanding of MIS.  Strong data entry and Excel skills & proficiency in Microsoft Office; familiar with and able to use computers and learn new software. Detail oriented, works well with internal customers & possesses excellent communication and analytical skills.

Compensation: Based on background and experience

Location:                                 Bay City Career Office
Job Posting Date:                 September 16, 2022

Job Title:                                 Office Manager
Hours:                                      Full-Time

 

Description:

The Manager provides the strategic leadership necessary to drive successful business operations.  Under direction of senior management, with latitude for initiative and judgment, performs administrative work encompassing a multitude of assignments having critical impact on the direction and operations of the career office.

Management Responsibilities – Clearly communicates expectations and priorities to office staff.  Delegates and reviews status of on-going work to assure expectations are being met.  Communicates throughout every level of Workforce Solutions system – Resident Service Division and Employment Services Division office staff, administrative staff, Board staff, and other managers.  Directly supervises and evaluates the performance of office staff.  Ensure daily activities and tasks are aligned with the annual and long-term goals of Workforce Solutions System and assists in setting short-term goals and objectives.  Understands and implements the franchise requirements – Mission, Core values, Standards and Guidelines.  Is creative and flexible in the use of resources to meet the needs of all Workforce Solutions customers.  Serves on work groups and manages special projects and assignments when required.  Ensures that company and contract policies and procedures are followed.  Is responsible for meeting contract performance objectives.  Maintains professional technical knowledge by attending education workshops, training courses, and establishing personal and professional networks.  Attend meetings with the members of management to discuss the status of current and future initiatives, ongoing activities and progress as they relate to Workforce Solutions.  Manages office budget and assures Workforce Solutions facility is safe and that all systems work, and ensures that staff attend appropriate safety training.  Arranges for needed repairs.  Coordinates work activities with other offices to improve services to customers.

Human Resource Responsibilities – Maintains compliance with internal Human Resources policies and procedures, equal opportunity, and non-discrimination provisions.  Identifies internal staffing needs and conducts interviews, makes hiring and termination recommendations.  Evaluates and recommends personnel actions.  Provides effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of human resources, when necessary.  Documents coaching and on-the-job training of new employees or arranges for training of personnel.

With Resident Customers – Ensure staff accurately determines eligibility for and awards Workforce Solutions financial aid equitably and according to priority guidelines.  Staffs the office to make sure customers receive service timely and adequate staff is available.  Is creative and flexible in the use of resources to meet the needs of all Workforce Solutions customers.  Uses good judgment in resolving customer complaints and monitors satisfaction.

With Employment Services Division –Answers questions from Employer Services staff, supervisors and managers.  Communicates with Employer Services management and staff to coordinate a response to employers’ workforce needs.  Fosters a productive working relationship with management through flexibility, adaptability, and congeniality to find solutions for employers.  Represents The Workforce Solutions in the community at meetings, conferences, and seminars or on boards, panels and committees.  Works cooperatively with all parts and divisions of Workforce Solutions.

Data and Monetary Responsibilities and Safekeeping – Ensures offices are clean, presentable, and conducive to a professional environment.  Ensures timely and accurate data entry.  Maintains and assures confidentiality of all customer files and Personal Identifiable Information.  Ensures cash substitutes are safeguarded and equipment is secure.

Qualifications:

Bachelor’s degree and a minimum of 2 yrs exp in the workplace OR substitute 2 yrs of management exp for each year of college OR five years of experience at the Workforce Solutions – at least some of that in a supervisory role.    Knowledge of labor market.  Able to identify and solve problems and analyze reports, and make informed decisions to enhance operations.  Proficient in Microsoft Office.  Ability to communicate orally and in writing at a professional level.  Ability to productively lead diverse teams in person and virtually.  Knowledge of conflict resolution strategies while working in a remote or in person environment.  Public speaking experience.  Able to effectively present information to the public. Flexible & creative in the use of resources to meet changing customer demands.  Self-motivated, self-directed and results oriented.

Compensation: Based on background and experience

Location:                                 Missouri City Career Office
Job Posting Date:                 August 12, 2022

Job Title:                                 Recruiter
Hours:                                      Full-Time – Supporting Bay City and Wharton Areas

 

Description:

Works with employers and Workforce Solutions system to pre-screen and refer qualified candidates to fill job openings.  Assesses employers’ needs and follows up to ensure those needs are met.  Takes job posting information from the employer and sends it to the central order taking unit for data entry into WorkInTexas.com.  Provides quality customer service to employers and refers qualified candidates.  Follows up regularly to determine whether we are meeting employer’s expectations and makes adjustments.  Maintains job postings in WorkInTexas and communicates employer feedback to career office staff.  Updates WorkInTexas.com matching applications.  Communicates employer requests throughout the Workforce Solutions system.

 

Qualifications:                          

BA or BS in Business, Marketing, Human Resources, Psychology or related field OR High School or GED and 5 years Business or Business customer service.  One or more yrs recruiting experience preferred.  Ability to communicate effectively both orally and in writing, works well on teams (flexible, congenial and adaptable), proficient in Microsoft Windows and Office, familiar with and able to use computers, able to learn new software, self-motivated and self-directed, organized, able to work in a high-volume, fast-paced working environment, results oriented.

Compensation: Based on background and experience

Location:                                 Humble Career Office
Job Posting Date:                 September 1, 2022

Job Title:                                 Career Advisor
Hours:                                      Full-Time

Description:

Helps residents get a job, keep a job or get a better job.  She/he provides professional advice to customers who want job search guidance, career advice or placement.  They will work to evaluate a customer’s background, training, and education to help develop realistic career goals.

  • Manages customers in their career exploration
  • Collaborate to establish short and long-term employment and career goals
  • Advocates for the customer and provides other resources and contacts, when Workforce Solutions cannot meet the customer’s needs
  • Leverage external and system resources to achieve the most effective outcomes
  • Provide ongoing communication to ensure customer’s needs are met and maintain contact with the individual to coach and support, recognize benchmarks, and achieve goals
  • Helps customer’s access other services and resources they may want or need, including Workforce Solutions’ financial aid
  • Provide professional employment-related counseling and advice about local labor market information, career exploration tools, resources, and job search
  • Facilitate career events, presentations, and workshops associated with resume writing, interviewing skills, networking, and industry research

Qualifications:  Bachelor’s Degree OR 6 months experience and transferrable skills may be substituted for each 15 hours of college credit up to two years OR four years of experience working at Workforce Solutions ad a recommendation from current supervisor.  Ability to listen to customers, analyze expressed need, suggest solutions, and an action plan.  Provides exceptional customer service by understanding what the customer want and suggesting viable options.  Strong interpersonal communication skills.  Proficient in Microsoft Windows and Office Suites.  Works well in teams. Able to read, understand, and apply policies and procedures.  Able to effectively prioritize tasks, manage time, and stay organized.

Compensation: Based on background and experience.

Location:                                 Missouri City Career Office
Job Posting Date:                 June 3, 2022

Job Title:                                 Supervisor
Hours:                                      Full-Time

Description:

Works as a partner with the manager to oversee office staff and to make sure that the office’s activities align with Workforce Solutions mission.  Leads, coaches, mentors and monitors staff to ensure they are properly trained in Workforce Solutions policies and procedures and carry out assigned work.  Responsible for meeting office performance goals. Creates an office environment in which staff are focused on individualized and quality customer service.

Qualifications:   Bachelor’s Degree preferred and a minimum of 2 years of experience in the work place, or 4 years of management experience, or 2 years of experience at Workforce Solutions with good performance reviews and a recommendation from his/her current supervisor.  Ability to perform under pressure & meet deadlines.  Strong organizational and time management skills with ability to manage multiple projects.  Self-starter with ability to collaboratively work well in teams as well as independently with minimal supervision. Self-motivated and self-directed.  Strong problem solving skill. Excellent verbal, written and interpersonal skills.  Results-oriented.

Compensation: Based on background and experience

SUBMIT YOUR RESUME

To apply for a position with Interfaith, interested applicants may email a cover letter (specifying desired position and location) and resume to:

Email to: recruiting@woodlandsinterfaith.org

Interfaith of The Woodlands is an equal opportunity employer. Auxiliary aids and services available upon request to individuals with disabilities. (please request reasonable accommodations a minimum of two business days in advance)

Need accommodations? Contact:
For Workforce Solutions applicants – Contact Iraisha Griggs, 346.341.7390 Extension 1109

For Interfaith of The Woodlands applicants – 281-367-1230

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